topic Re: Emergency Mode in Get Support

Emergency Mode

dthawkins — Wed, 05 Jan 2022 17:07:16 GMT

Just signed up to PM, and can't make or receive phone calls. It says "emergency calls only" when I try. How do I get my phone off emergency mode?

Re: Emergency Mode

RossN — Wed, 15 Jul 2020 18:43:35 GMT

@dthawkins hello is your phone unlocked? if not you will need to contact your previous provider if it is a samsung you can contact their online support for a master unlock

Re: Emergency Mode

Jb456 — Wed, 15 Jul 2020 18:43:36 GMT

Sounds like your phone might be locked.

When you put sim card in did a message come up saying something like enter sim network unlock code?

If so, your phone is locked to old provider that you got the phone from. You would have to contact them and ask for the Unlock code.

If it's a Samsung phone you can get the unlock code by going to Samsung Canada website and open a live chat with them.

Re: Emergency Mode

gblackma — Wed, 15 Jul 2020 20:20:30 GMT

Welcome to PM @dthawkins , try restarting your phone. Remove and reinsert the SIM, wait 5 minutes and restart it. Stay safe.

Re: Emergency Mode

dthawkins — Thu, 16 Jul 2020 22:49:02 GMT

It was a pay as you go phone with Telus before. I was told that PM is under the Telus umbrella so it should be ok. I can send and receive texts. If it was locked, would I be able to do that?

Re: Emergency Mode

dthawkins — Thu, 16 Jul 2020 22:49:54 GMT

No, nothing like that came up. Can send and receive texts, just not phone calls.

Re: Emergency Mode

dthawkins — Thu, 16 Jul 2020 22:50:20 GMT

I will give that a try.

Thanks

Re: Emergency Mode

dthawkins — Thu, 16 Jul 2020 23:07:47 GMT

Thanks so much. It worked!

Re: Emergency Mode

dthawkins — Fri, 17 Jul 2020 00:05:34 GMT

Thank you for your help. It worked!!!