topic Re: new acct issue in Get Support

new acct issue

kieranjcampbell — Wed, 05 Jan 2022 17:07:12 GMT

good morning,

i have made a new account by first putting my phone number in and now i cant login with my email.

i would like help recovering my account or dissociating the acct that i made with my phone number.

thx

Re: new acct issue

dabr — Wed, 15 Jul 2020 18:26:04 GMT

@kieranjcampbell wrote:
good morning,

i have made a new account by first putting my phone number in and now i cant login with my email.

i would like help recovering my account or dissociating the acct that i made with my phone number.

thx

@kieranjcampbell You may be locked out due to too many attempts. Wait one hour before retrying and then make sure to clear your cache/cookies and use a different browser with private/incognito mode enabled.

If you're still having problems then submit a ticket to moderators via SIMon chatbot ? mark bottom right of your screen and ask fro assistance.

Edit: If you're unable to see the chatbot link on your screen try this: https://publicmobile.ca.ada.support/chat/

Re: new acct issue

gpixel — Wed, 15 Jul 2020 18:31:00 GMT

@kieranjcampbell why were you trying to create a new account? were you trying to change your email address? only customer support can change your email

contact customer support here to fix your account

type "account password" then (use the chat bubble options, then click "submit a ticket, click me" option)

https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Re: new acct issue

will13am — Wed, 15 Jul 2020 18:33:20 GMT

@kieranjcampbell , check your inbox for a welcome email. It is possible that the account set up may not have completed if you did not receive the welcome email.

Re: new acct issue

kieranjcampbell — Wed, 15 Jul 2020 18:33:32 GMT

the system is saying that my phone number is associated with an account, but then when i try to login, it doesn't recognize my email address.

Ive tried to SIMon but i dont think it has the capability that i require

Re: new acct issue

dabr — Wed, 15 Jul 2020 18:50:13 GMT

@kieranjcampbell wrote:
the system is saying that my phone number is associated with an account, but then when i try to login, it doesn't recognize my email address.

Ive tried to SIMon but i dont think it has the capability that i require

@kieranjcampbell You can try private messaging Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: new acct issue

gpixel — Wed, 15 Jul 2020 18:50:34 GMT

@kieranjcampbell it does have the capability. I've tried it. this procedure weeds out the fraudsters. if you know your pin it makes things even easier.