topic Phone number not working in Get Support

Phone number not working

PSimard — Wed, 05 Jan 2022 17:07:07 GMT

My phone number is not working. I have been told that my phone is not available. For some people it is working.

Re: Phone number not working

Danchvn — Wed, 15 Jul 2020 17:35:02 GMT

@PSimard

Just to be clear, was it working with Public mobile at all before?

Are you able to make or receive calls at all?

Does your self-serve account say your account is active or suspended?

Re: Phone number not working

geopublic — Wed, 15 Jul 2020 17:34:37 GMT

@PSimard wrote:
My phone number is not working. I have been told that my phone is not available. For some people it is working.

@PSimard Check your privacy settings maybe you are filtering out some calls. If you recently ported in your number from another provider and you can only receive calls from customers on the Public/Telus/Koodo Mobile network then your port is stuck.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Phone number not working

hairbag1 — Wed, 15 Jul 2020 17:38:54 GMT

@PSimard wrote:
My phone number is not working. I have been told that my phone is not available. For some people it is working.

Log into My Account...is your plan Active ?

Edit... @Danchvn beat me to it...again.

Re: Phone number not working

Staliger — Wed, 15 Jul 2020 17:41:10 GMT

@PSimard Had this problem before. Contact moderators and ask them to restart your account from their end. Also, if your area code is new, like 672, you can change your number to an older code, like 236.

Re: Phone number not working

gblackma — Wed, 15 Jul 2020 17:41:43 GMT

@PSimard try these tricks to restart/ reset your phone service. You could try in order:
1.Restarting your phone. Turn it off, remove the SIM card, reinsert it, wait 5 minutes and restart it.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.

If they don't work contact the moderators and ask them to reset your service. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.