topic Re: Tempory Number in Get Support

Tempory Number

rattlingbrook — Wed, 05 Jan 2022 17:06:56 GMT

Should you have a tempory Number if you are transferring your current number from another service

Re: Tempory Number

Triguy — Wed, 15 Jul 2020 14:29:34 GMT

The number transfer process can take up to 2 hours to complete for a mobile phone number. When you transfer a landline number, the process can take up to 3 business days. When your number transfer is complete, you will receive a confirmation text message.
If you don’t want to wait, you can select a new number when activating, and transfer your old number later

Re: Tempory Number

Jb456 — Wed, 15 Jul 2020 14:31:09 GMT

There's currently a thread regarding on going maintenance and the options of signing up and porting a number. See below.

Don't forget to use a referral code for a $10 signup bonus.

Welcome to Public Mobile 🙂

As a new customer, we recommend porting a number at activation with the exception of Koodo Prepaid customers.

We have made some system enhancements to improve the success rate of this activity. So long as the correct information is entered, this process should be seamless

All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

We thank you for your patience while we work through the Self-Serve maintenance.

Link is

https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-by-ongoing-maintenance/m-p/513015

Re: Tempory Number

gblackma — Wed, 15 Jul 2020 14:35:59 GMT

@rattlingbrook did you try to transfer/ port your number when you activated? If you did, the number you are trying to port should show in your self service account plan area. If it doesn't, and a temporary number shows, something went wrong with the port. Send another port request to the moderators. . Type " Port Request and follow the prompts to get to one. Give them the name on the account, number to port and the old providers account number. Note the old providers account must be active to port. The port will close it once its completed. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Welcome to PM .

If you are asking if its better to activate with a temporary cell phone number and then contact a moderator to port. Unleass its a Pc mobile or Koodo prepaid account. Then no, port at activation.

Re: Tempory Number

Naepalm — Wed, 15 Jul 2020 15:43:09 GMT

@rattlingbrook

To answer your question is really a subjective rather than an objective answer. Public Mobile recommends that you port upon activation. If you do not feel comfortable doing so then you can choose a number then port your number after your new number is active.

Have a wonderful week and welcome to Public Mobile!

Re: Tempory Number

Lorca — Wed, 15 Jul 2020 16:05:28 GMT

@rattlingbrook
My vote is yes, get a temporary number.