topic Re: can't make calls in Get Support

can't make calls

andreyfaigon — Tue, 04 Jan 2022 18:22:31 GMT

i am new to PM . i just activated my sim, got new#, but nothing but nothig works. i tried to fit APN, doesnt help. my phon unlocked and previosly checked IMEI #

can somebody help me????

Re: can't make calls

Luddite — Wed, 07 Dec 2016 19:03:47 GMT

@andreyfaigon Reboot your phone then report what message you see; No Service, No SIM, Public Mobile with bars, etc.?

What is make/model of your phone? Where purchased?

Re: can't make calls

andreyfaigon — Wed, 07 Dec 2016 23:10:30 GMT

no service, it is lenovo s660, unlocked, dual sim,bought in Ukraine.

Re: can't make calls

Luddite — Thu, 08 Dec 2016 00:23:58 GMT

Bad news I'm afraid. Our go to source for compatibility is http://willmyphonework.net. The report below says it will not connect to Public Mobile's network.

Lenovo S660 Canada Public Mobile

2G Network:

3G Network:

4G LTE Network:

Device not compatible

Re: can't make calls

Luddite — Thu, 08 Dec 2016 00:27:57 GMT

So, suggest you read http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Where-can-I-buy-a-phone-to-use-with-Public-Mobile/m-p/238#U238 and the network frequency requirements in particular Public Mobile works on following frequencies:

For 3G use (UMTS/HSPA): 850MHz/1900MHz bands
For 4G/LTE use: 1700MHz/2100MHz bands
For 4G/LTE use: 700 MHz band

All phones, except for Koodo/Telus, MUST be unlocked.

Re: can't make calls

andreyfaigon — Fri, 09 Dec 2016 01:29:07 GMT

unfortunately my pone not working,and it seem like it not compatible. how i can receive refund, who can help me?

Re: can't make calls

Luddite — Fri, 09 Dec 2016 02:03:56 GMT

Do you mean refund for your phone or from Public Mobile?

Public Mobile is 100% prepaid and is not required to provide a refund because you have the wrong phone. If you wish to try, send a private message to any moderator ( @Mary_M for example) with your phone number and an explanation of what happened. It will be several days befoe you have a reply.

If unfamiliar with private messaging, check here: Private Messages - viewing and creating.

Not likely but you can only try.

Re: can't make calls

Rockdaddy22 — Fri, 09 Dec 2016 02:07:25 GMT

Edited because I need to learn how to read.