topic Re: PORTABILITY PROBLEM URGENT - porting number in Get Support

PORTABILITY PROBLEM URGENT - porting number

AMIRPM — Wed, 05 Jan 2022 17:06:45 GMT

I want to move to freemobile from my number of public mobile .

BUT their service can't find my number in database that I have since year and half. I want emergency help as I'm not anymore available in my main line and THERE IS NO ONE TO TALK WITH IN PUBLIC MOBILE .

Ive already paid my plan and ask for porting number from public mobile.

HEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEELP IS CRAZY THIS PUBLIC MOBILE WITHOUT ANY SUPPORT AND THEY ARE HERE JUST TO TAKE MONEY FROM OUR BANK ACCOUNT EVERY MONTH !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Re: PORTABILITY PROBLEM URGENT - porting number

JoyLuck — Tue, 02 Jun 2020 21:02:21 GMT

@AMIRPM

Contact a moderator for assistance:

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Re: PORTABILITY PROBLEM URGENT - porting number

gblackma — Tue, 02 Jun 2020 21:17:55 GMT

@AMIRPM sorry to see you go. Your PM account must be active to port it out. Stay safe.

Re: PORTABILITY PROBLEM URGENT - porting number

AMIRPM — Tue, 02 Jun 2020 21:09:43 GMT

that's the message I got . could you contact me by PM its IMPOSSIBLE TO REACH ANYONE

Whoops! Looks like we were too busy thinking about you. Go to homepage.

404

Re: PORTABILITY PROBLEM URGENT - porting number

JoyLuck — Tue, 02 Jun 2020 21:10:34 GMT

@AMIRPM wrote:
that's the message I got . could you contact me by PM its IMPOSSIBLE TO REACH ANYONE
Whoops! Looks like we were too busy thinking about you. Go to homepage.
404

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.

Re: PORTABILITY PROBLEM URGENT - porting number

geopublic — Tue, 02 Jun 2020 21:19:59 GMT

@AMIRPM wrote:
I want to move to freemobile from my number of public mobile .

BUT their service can't find my number in database that I have since year and half. I want emergency help as I'm not anymore available in my main line and THERE IS NO ONE TO TALK WITH IN PUBLIC MOBILE .

Ive already paid my plan and ask for porting number from public mobile.

HEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEELP IS CRAZY THIS PUBLIC MOBILE WITHOUT ANY SUPPORT AND THEY ARE HERE JUST TO TAKE MONEY FROM OUR BANK ACCOUNT EVERY MONTH !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

@AMIRPM Access your selfserve top right of the screen is your Public Mobile account number. Give that number, name that is on the Public Mobile account and the number to Freedom Mobile and they should be able to port out your number.

Re: PORTABILITY PROBLEM URGENT - porting number

popping — Tue, 02 Jun 2020 21:27:11 GMT

@AMIRPM

Sorry for your bad experience with PM. I noticed that you just create a community account. PM support is provided by this forum and moderator assistant on account related issue. If you created a community account 1.5 year ago and got help, your experience may be different. I activation my first plan couple months after you. If you like to give PM another chance, we can help you with your issues.

To port your PM number to another provider, give your PM number, PM account number and name on your PM account to your new provider to port out. Make sure that your PM number is still active. You should remove your autopay credit/debit card info before porting your PM number out.

If you need to pay to reactivate your suspended number, you may as well try PM forum support for another 20 - 30 days before porting out since you have paid for another 30 days.

Re: PORTABILITY PROBLEM URGENT - porting number

AMIRPM — Tue, 02 Jun 2020 21:25:26 GMT

JUST SENT A MESSAGE TO THE MODERATOR.

Even with my number account they say that they can't find it in their database.

wish the moderator will have look

Re: PORTABILITY PROBLEM URGENT - porting number

geopublic — Tue, 02 Jun 2020 21:30:02 GMT

@AMIRPM wrote:
JUST SENT A MESSAGE TO THE MODERATOR.

Even with my number account they say that they can't find it in their database.

wish the moderator will have look

@AMIRPM Did you mention the provider was Public Mobile if yes, ask them to check under Koodo or Telus.

Re: PORTABILITY PROBLEM URGENT - porting number

AMIRPM — Tue, 02 Jun 2020 21:32:43 GMT

Are you sure about it ? I sent them this information now I will wait to see what they find.

And for sure I removed my autopayment

Re: PORTABILITY PROBLEM URGENT - porting number

AMIRPM — Tue, 02 Jun 2020 21:52:02 GMT

Waiting to the moderator .

I think he have to put my number in the database so Freedom mobile could find it.

Re: PORTABILITY PROBLEM URGENT - porting number

hairbag1 — Tue, 02 Jun 2020 22:43:16 GMT

@AMIRPM wrote:
I want to move to freemobile from my number of public mobile .

BUT their service can't find my number in database that I have since year and half. I want emergency help as I'm not anymore available in my main line and THERE IS NO ONE TO TALK WITH IN PUBLIC MOBILE .

Ive already paid my plan and ask for porting number from public mobile.

HEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEELP IS CRAZY THIS PUBLIC MOBILE WITHOUT ANY SUPPORT AND THEY ARE HERE JUST TO TAKE MONEY FROM OUR BANK ACCOUNT EVERY MONTH !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

On the contrary my friend...looks to me like you got immediate support. You've asked for support how to port to Freedom and have a couple of responses that you can use. You haven't hinted at why you want to leave..for future reference, let us know what drove you to FM.

"they're just here to take money from our bank account"...and you get 3rd tier talk/text/data options.

If you've been here for 18 months then you must not have had any bad experiences up to now, right.

Re: PORTABILITY PROBLEM URGENT - porting number

AMIRPM — Wed, 03 Jun 2020 01:24:45 GMT

THE ISSUE IS NOT STILL FIXED

I'm still waiting for moderator to help!!!!!

Re: PORTABILITY PROBLEM URGENT - porting number

cellphoneuser1 — Wed, 03 Jun 2020 02:10:08 GMT

If your number is active at Public, you need to talk to Freedom. Freedom is responsible for porting the number to them.

Re: PORTABILITY PROBLEM URGENT - porting number

AMIRPM — Wed, 03 Jun 2020 02:48:59 GMT

I don't know exactly what happening . the moderator doesn't replay to my message !!!!!!!

its shame and unacceptable to write and try to fix this problem without having any feedback from a phone provider !!!

Wish Honestly it gonna be fixed today !!!

Re: PORTABILITY PROBLEM URGENT - porting number

JoyLuck — Wed, 03 Jun 2020 02:59:33 GMT

@AMIRPM wrote:
I don't know exactly what happening . the moderator doesn't replay to my message !!!!!!!
its shame and unacceptable to write and try to fix this problem without having any feedback from a phone provider !!!
Wish Honestly it gonna be fixed today !!!

Ensure your message was sent. Look at the envelope in the top right hand corner. Check the sent folder. Below are moderator hours:

When Are Moderators Available And How Long Till I Get A Response?

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Moderators are available:

Monday to Friday from 8 AM to midnight Eastern time.
Saturday and Sunday from 8 AM to 10 PM Eastern time.

Re: PORTABILITY PROBLEM URGENT - porting number

AMIRPM — Wed, 03 Jun 2020 03:07:58 GMT

I called back Freedom mobile and they found my number under Telus, but it's not active.

In my messages, I asked the moderator 4 hours ago to active it and let me go but no actions made.

Just wondering how long is this simple action gonna take more?

Re: PORTABILITY PROBLEM URGENT - porting number

computergeek541 — Wed, 03 Jun 2020 03:14:01 GMT

@AMIRPM wrote:
I called back Freedom mobile and they found my number under Telus, but it's not active.

In my messages, I asked the moderator 4 hours ago to active it and let me go but no actions made.

Just wondering how long is this simple action gonna take more?

Freedom Mobile doesn't know if your Public Mobile plan is active unless they already submitted the request and received a rejection notice. Does your Public Mobile service still work? If it doesn't, you first need to pay for another billing cycle of a plan. If your Public Mobile service is working, you need to proceed with having Freedom Mobile perform the porting.

Re: PORTABILITY PROBLEM URGENT - porting number

AMIRPM — Wed, 03 Jun 2020 03:53:43 GMT

My public mobile doesn't work anymore, even I have some dollars in my balance, but there is no reason I need to pay for another cycle !!! I will not use this service, I already paid them my plan and fees to freedom mobile.

Re: PORTABILITY PROBLEM URGENT - porting number

Anonymous — Wed, 03 Jun 2020 04:10:55 GMT

@AMIRPM

I don't think any carrier would let a number go to a whole other carrier if the account wasn't active.