topic Re: Refer a friend problem. in Get Support

Refer a friend problem.

pedwards — Wed, 05 Jan 2022 17:06:36 GMT

Why have my refer a friend rewards been removed?To my knowledge they have not cancelled their accounts.the referrals were done based on my phone number before you started the referral code system.

Re: Refer a friend problem.

PublicMobile13 — Tue, 02 Jun 2020 18:07:08 GMT

You'd need to contact a moderator to help you out...click on the ? in lower right side of page to start with moderator assistance.

Re: Refer a friend problem.

hairbag1 — Tue, 02 Jun 2020 18:08:20 GMT

@pedwards wrote:
Why have my refer a friend rewards been removed?To my knowledge they have not cancelled their accounts.the referrals were done based on my phone number before you started the referral code system.

If you feel the numbers are still active...you can click the ? in lower right side of this page to start process of moderator assistance. Please make certain that your referees haven't cancelled their plan or gone into Suspension.

Re: Refer a friend problem.

will13am — Tue, 02 Jun 2020 18:09:04 GMT

@pedwards , Public Mobile had recently identified a bug in the system where dormant accounts were still earning referral rewards. That fix may have resulted in your referral rewards being lower.

Re: Refer a friend problem.

Anonymous — Tue, 02 Jun 2020 18:12:48 GMT

@pedwards

They recently fixed a bug that gave inaccurate rewards. Many people lost some, myself included.

I'm not 100% certain of ALL proper referrals so I'm just leaving it.

If you can prove that referrals are still here and valid then absolutely take it up with the moderators.

Re: Refer a friend problem.

Staliger — Tue, 02 Jun 2020 18:19:43 GMT

@pedwards If you are 100% sure that these people are still active users of PM, you need to contact mods and figure that out with them.

Re: Refer a friend problem.

gblackma — Tue, 02 Jun 2020 18:28:38 GMT

@pedwards contact your friend and ask them. Maybe their account was suspended. If this wasn't the case, your friend is still with PM and the last 4 digits of the number isn't in your rewards section of your self service account. ( click on the arrow in 2)

Then give your friend your phone number and refferal code and ask them to contact the moderators about it. Welcome to the community. Stay safe.

Re: Refer a friend problem.

geopublic — Tue, 02 Jun 2020 18:49:52 GMT

@pedwards wrote:
Why have my refer a friend rewards been removed?To my knowledge they have not cancelled their accounts.the referrals were done based on my phone number before you started the referral code system.

@pedwards Possible reasons:

Public Mobile fixed a bug with the rewards
Account was suspended
Lost Phone was triggered on account
Referral ported out