topic Re: Account disabled in Get Support

Account disabled

Pahblo121 — Wed, 05 Jan 2022 17:06:34 GMT

How do I get my account back please.

Re: Account disabled

NDesai — Wed, 15 Jul 2020 04:57:25 GMT

@Pahblo121 If you cannot reset your password from this link, please reach out to the moderator team via one of two ways described below:

If the Community is stumped by your question or if you have an account specific issue, then it’s time to contact our super-knowledgeable Moderator Team.Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Re: Account disabled

popping — Wed, 15 Jul 2020 04:59:48 GMT

@Pahblo121 wrote:
How do I get my account back please.

Is your account expired of suspended?

If yes, you need to add fund to your account to pay for your plan and click on the reactivate your plan link to get your phone working again.

If no, please give us more info.

Re: Account disabled

geopublic — Wed, 15 Jul 2020 05:48:02 GMT

@Pahblo121 When you dial 611 from your phone what happens? Is you account active or suspended?

Re: Account disabled

zblackma — Wed, 15 Jul 2020 10:25:20 GMT

Sorry @Pahblo121 if your account has been inactive for more than 90 days. Its been closed and you have to start over with a new account, sim card, and you can now use the same email address again. If not, use the advice given above.

Re: Account disabled

cavemantoronto — Wed, 15 Jul 2020 11:07:34 GMT

@zblackma

It can also say login disabled for security reasons and service could be active.