topic Re: Promo plan change requested 2 weeks ago in Get Support

Promo plan change requested 2 weeks ago

maximizeaccount — Tue, 04 Jan 2022 18:22:24 GMT

I have ported over 2 numbers from Rogers and have private messaged Jeremy 2 weeks ago, but nothing has changed on my account as of yet, still shows 6gb.

Looking at the board here, it looks like a lot of Port over and No service requests has been filled up.

If you have went through the same situation, and got your plan changed to promo plan, could you please let me know which MOD you've PMED?

or any Mod that can verify my request, I would really appreciate it.

http://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Ordering-amp-SIM-Card-Payment-amp-Pick-Up-Locations/td-p/97864/page/19

If you ordered your SIM card during our promo period, Oct25th to the cut-off date Nov16th, we will honour the promo plan and make sure you're up and running.

When going through the activation portal the promo plan will not be available, so please choose the following in market plan:

Once activated, please private message a Community mod or myself and we will provision the promo plan for you.

Re: Promo plan change requested 2 weeks ago

Luddite — Tue, 06 Dec 2016 22:37:25 GMT

Doesn't matter which moderator you message; they are being pooled.

If the Rogers' SIMs are working just stick with them until they stop. Do not cancel your account.

Re: Promo plan change requested 2 weeks ago

ShawnC13 — Tue, 06 Dec 2016 22:41:12 GMT

@maximizeaccount was your number ported over correctly? if it is just the plan change to go from 6gb to 12gb if you did it after the 20th this will be a low priority compared to people without service. You maybe waiting a couple of weeks for a resolution