topic Re: Activate in Get Support

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Public Mobile recommends to take the following steps if you need to port-in a number:

Be sure to note the best practices below to ensure a smooth process:

Only the authorized account holder can transfer a number.
You cannot transfer numbers between Public Mobile accounts.
Your previous account must be active in order for the number transfer to go through. Once the transfer is complete, it will be automatically deactivated from your previous service provider.
Double check your old account info, as it needs to be correct in order for your number transfer to complete. Here’s the information you’ll need:

Have your account number, name on the account and your phone number ready. To complete your port-in request, click this link and type in “port request” to be put in touch with a Moderator.