topic Password reset in Get Support

Password reset

GACB — Wed, 05 Jan 2022 17:06:03 GMT

Please help! I got locked out of my account and need to reset my password

Re: Password reset

Triguy — Tue, 14 Jul 2020 18:41:23 GMT

You can use the forgot password option.

https://selfserve.publicmobile.ca/forgot-password/

Re: Password reset

dabr — Tue, 14 Jul 2020 18:44:49 GMT

@GACB wrote:
Please help! I got locked out of my account and need to reset my password

Did you try password reset? Try that first as you should get a reset email notice within a couple of minutes.

Otherwise submit a ticket to moderators via SIMon chatbot ? mark bottom right of your screen.

Edit: Another thing too many attempts with an incorrect password will lock you out for a short while as well, so waiting a few mins to retry will work too as long as you know the correct password.

Re: Password reset

GACB — Tue, 14 Jul 2020 18:42:58 GMT

Thanks! I already tried that but it won’t work

Re: Password reset

Triguy — Tue, 14 Jul 2020 18:44:13 GMT

You would need to submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Password reset

gpixel — Tue, 14 Jul 2020 18:49:47 GMT

@GACB choose the second option and send a private message, Simon will not allow you to create a ticket because you need to login to your self serve account to verify

or click here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Re: Password reset

popping — Tue, 14 Jul 2020 19:04:58 GMT

@GACB wrote:
Thanks! I already tried that but it won’t work

How long did you wait for the reset email from PM?

It took about 5 minutes for me to receive my PM reset email couple days ago.