topic Re: Phone Compatibility in Get Support

Phone Compatibility

MyNewCarrier — Wed, 05 Jan 2022 17:06:01 GMT

I have a Telus prepaid Alcatel U50 which I have had for 2 years. I can't find it on the Public Mobile website's compatibility list but since it is a Telus phone using a Telus carrier and Public is owned by Telus... will my phone work??

Re: Phone Compatibility

gpixel — Tue, 14 Jul 2020 18:39:02 GMT

@MyNewCarrier hi yes your phone is compatible with public mobile. any device from Telus or Koodo should work. unless the device doesn't support 3g

Re: Phone Compatibility

gblackma — Tue, 14 Jul 2020 18:39:15 GMT

@MyNewCarrier if its this phone https://www.devicespecifications.com/en/model/0af845fc then it has the required 3g and 4g LTE bands and is 100% compatible with PM. Also, if it works with Telus it should work with PM. Stay safe.

Re: Phone Compatibility

dabr — Tue, 14 Jul 2020 18:40:45 GMT

@MyNewCarrier wrote:
I have a Telus prepaid Alcatel U50 which I have had for 2 years. I can't find it on the Public Mobile website's compatibility list but since it is a Telus phone using a Telus carrier and Public is owned by Telus... will my phone work??

@MyNewCarrier Public Mobile's compatibility checker is "incomplete" 😊 so not all phones will show there, but if it worked on Telus or Koodo, or even the Bell network previously then it should be fine here.

Re: Phone Compatibility

MyNewCarrier — Tue, 14 Jul 2020 18:51:37 GMT

Thank you, everyone 🙂 Yes, I have been using Telus (I just let my pay as you go expire) and it still shows I am on a Telus network .... so, I will buy a sim and give it a try. Thanks again.

Re: Phone Compatibility

gblackma — Tue, 14 Jul 2020 18:49:21 GMT

You are welcome @MyNewCarrier please note, if you plan to transfer/ port your number, your Telus account must be active to port your number. The port will close it once its completed. May I suggest buying a SIM from Canadian cell supplies https://canadiancellsupplies.com/collections/latest-products/products/public-sim-card . Currently its $3.33 each. Stay safe.