topic Re: Used up 99mb in one day 😔 in Get Support

Used up 99mb in one day 😔

Dolphin1 — Wed, 05 Jan 2022 17:05:37 GMT

Not sure how this happened. My plan renewed last week and the very next day it shows I used up 99mb of data.

How is this possible as data saver is on and when I check the apps show restricted use with wifi only.

This is the first time this has happened since I signed up. Can anyone shed some light on this ?

Re: Used up 99mb in one day 😔

gblackma — Sun, 31 May 2020 23:51:46 GMT

Could you have inadvertantly turned your wifi off? Also check to see which app is the culprit. Wifi assist., if android, developer options, data is always on, turn it off. Stay safe.

Re: Used up 99mb in one day 😔

computergeek541 — Sun, 31 May 2020 23:52:18 GMT

@Dolphin1

99MB is a very small amount of data and can be used up by accident within a few seconds. There's also the possibility that an app may be programmed poorly.

Re: Used up 99mb in one day 😔

totalUser — Sun, 31 May 2020 23:55:23 GMT

Please go to your data usage

Tweak it so it starts on your renewal date

At which app used the most

Check that you are not boosting your WiFi signal with data

Re: Used up 99mb in one day 😔

Naepalm — Sun, 31 May 2020 23:55:11 GMT

@Dolphin1

You can go into your usage in the self serve overview page.

Under change plan it says usage.

It will tell you exactly what the usage was from and you will be able to narrrow down what happened. If you open a video or were looking at a page and a video add came up this could have taken up 99mb.

Re: Used up 99mb in one day 😔

Dolphin1 — Sun, 31 May 2020 23:55:41 GMT

Thanks checked everything and settings were ok. Maybe I turned on data to send MMS and forgot to turn it off. This is why I don't like sending MMS as you need to turn on data.

Re: Used up 99mb in one day 😔

Dolphin1 — Sun, 31 May 2020 23:57:09 GMT

DH figured out the culprit by doing that. Thanks

Re: Used up 99mb in one day 😔

Jb456 — Mon, 01 Jun 2020 00:00:48 GMT

Turn of wifi assist on iPhone or wifi+ on Android which automatically connects to data when a wifi network is weak.

Also go in your apps one by one and restrict background data.

Google maps restrict to wifi only. You can download offline maps.

Re: Used up 99mb in one day 😔

LurganIeUk — Mon, 01 Jun 2020 00:02:15 GMT

@Dolphin1 wrote:
Not sure how this happened. My plan renewed last week and the very next day it shows I used up 99mb of data.

How is this possible as data saver is on and when I check the apps show restricted use with wifi only.

This is the first time this has happened since I signed up. Can anyone shed some light on this ?

If you are on $15 plan I suggest:

Use Wifi

Know where free Wifi is

Shaw Go has free Wifi for anyone right now

LEAVE DATA TURNED OFF ALL THE TIME

Turn Data on when you want to use it and turn it back off

Re: Used up 99mb in one day 😔

Jb456 — Mon, 01 Jun 2020 00:24:05 GMT

@LurganIeUk Shaw go is not free for everyone. It Spans Vancouver Island to Ottawa only. Not the East.

Re: Used up 99mb in one day 😔

LurganIeUk — Mon, 01 Jun 2020 00:23:02 GMT

@Jb456 wrote:
@LurganIeUk Shaw go is not from everyone. It Spans Vancouver Island to Ottawa only. Not the East.

Ok Ok it is free for anyone where it is available.

Also I said anyone NOT everyone.

Re: Used up 99mb in one day 😔

Jb456 — Mon, 01 Jun 2020 00:22:56 GMT

Yes where it's available. Just incase other people on the East read this thread 🙂

Re: Used up 99mb in one day 😔

fdrcamb519 — Mon, 01 Jun 2020 00:41:52 GMT

@Dolphin1

@Dolphin1 wrote:
Not sure how this happened. My plan renewed last week and the very next day it shows I used up 99mb of data.

How is this possible as data saver is on and when I check the apps show restricted use with wifi only.

This is the first time this has happened since I signed up. Can anyone shed some light on this ?

What phone are you using my iphone SE, seems to use a bit for some reason.

Re: Used up 99mb in one day 😔

Naepalm — Mon, 01 Jun 2020 00:43:59 GMT

@Dolphin1 glad your husband was able to figure out or investigate. stay safe. If you need extra data you can do a data add on of 1G for 15.00 it does not expire.

Re: Used up 99mb in one day 😔

darlicious — Mon, 01 Jun 2020 02:19:44 GMT

@Dolphin1

I've had the odd time where I've been kicked off WiFi for no reason and by chance discover I'm not connected. I mostly keep my mobile data off but I try to make a habit off checking my phones settings before I listen to YouTube or download something just in case,

Re: Used up 99mb in one day 😔

Dolphin1 — Mon, 01 Jun 2020 03:48:31 GMT

I'm using a Motorola phone.

Re: Used up 99mb in one day 😔

nguifombeoh — Tue, 02 Jun 2020 16:17:44 GMT

Great Question

Re: Used up 99mb in one day 😔

Luddite — Wed, 10 Jun 2020 18:23:42 GMT

@Jb456 FYI: https://www.shaw.ca/internet/wifi

There's a spot 2 blocks from my house in Mississauga.

Re: Used up 99mb in one day 😔

dabr — Wed, 10 Jun 2020 18:29:54 GMT

@Luddite wrote:
@Jb456 FYI: https://www.shaw.ca/internet/wifi
There's a spot 2 blocks from my house in Mississauga.

@Jb456 Just to add to what @Luddite said, I have been able to connect to Shaw wifi while on a plane waiting for take off at Pearson Airport.

Re: Used up 99mb in one day 😔

Jb456 — Wed, 10 Jun 2020 18:42:05 GMT

@Luddite @dabr

As said on my post on first page. Vancouver Island to Ottawa. Of course you both get it in Mississauga & Pearson Airport as Ottawa is well past that.

I probably should have said anything east of Ottawa to the Maritimes 🤷‍♂️