topic Re: Need to get my old number back in Get Support

Need to get my old number back

oildrips — Tue, 04 Jan 2022 18:22:20 GMT

I'm wondering how I get my old number back. I had started the sign up process with PM about a month ago, and backed out. This morning, my number was ported over to PM, so I finished the sign up, but had to pick a new number. I'd like to have my old number back. How do we go about getting it?

Re: Need to get my old number back

CaNuCk07 — Tue, 06 Dec 2016 21:09:19 GMT

How was your number "ported" but you had to piuck a new number?

Re: Need to get my old number back

rkreddyb4u — Tue, 06 Dec 2016 21:23:54 GMT

Mod team can help you get the ported number back if it is still available and not claimed by new activations. Please private message mods asap

Re: Need to get my old number back

oildrips — Tue, 06 Dec 2016 21:38:19 GMT

I had cancelled my registration about a month ago, yet this am my number was ported over to PM (confirmed by Rogers this am) without me knowing/completing my subscription to PM. I had to pick a new number as it wouldn't allow me to use my exisiting number.

Re: Need to get my old number back

oildrips — Tue, 06 Dec 2016 21:37:40 GMT

I'm hoping to save my old digits. I've had the number for a very long time and switching to a new number is a major inconvenience. I've sent a few private messages to the mods.

Re: Need to get my old number back

oildrips — Wed, 07 Dec 2016 16:17:48 GMT

Hello? Can anybody hear me? I'm hoping someone can help me get my old number back. Please make contatct so I know it's been read at least.

Re: Need to get my old number back

Rockdaddy22 — Wed, 07 Dec 2016 16:23:48 GMT

This is happening a lot in the last 2 days. It looks like the tech team is going through failed/incomplete activations and trying to fix them. The problem is, a bunch of them were people who didn't finish the active because they changed their mind for whatever reason.
@Shazia_K if you could alert Dave and Jeremy of this issue that would be great. If you can also help our friend get their number back, I'm sure they'd really appreciate it 🙂

Re: Need to get my old number back

Rockdaddy22 — Wed, 07 Dec 2016 16:24:36 GMT

Numbers are saved for 90days I believe

Re: Need to get my old number back

oildrips — Wed, 07 Dec 2016 21:26:21 GMT

I hope they are saved for 90 days. I feel out of touch.

Re: Need to get my old number back

r3dcomet — Wed, 07 Dec 2016 22:33:32 GMT

the same has happened to me, i current carrier (Chatr) cancelled my account. how do i PM the mods?

Re: Need to get my old number back

oildrips — Wed, 07 Dec 2016 22:37:42 GMT

I've sent some of the mods a private message, and some have been tagged in this post, but I haven't heard back from anyone yet.

Re: Need to get my old number back

r3dcomet — Wed, 07 Dec 2016 22:44:19 GMT

yeah i did not even get to the payment page when i backed out, still lost the number. I am surprised (and mad) that they got permission to touch my number before we even paid or finalize the activation.

Re: Need to get my old number back

oildrips — Wed, 07 Dec 2016 22:48:54 GMT

Sound familiar. I understand that stuff happens, and although I was most frustrated when it all happened, I'm better now (I picked a new number so I can use my phone on PM), and am looking forward to getting my old number back. Hopefully it'll happen soon, as I'm not sure how many messages/calls I've missed to this point. I don't like feeling disconnected like this.

I'm sure it will all get resolved and am patiently waiting.

Re: Need to get my old number back

Rockdaddy22 — Thu, 08 Dec 2016 01:22:08 GMT

We'll try and get it solved in the morning

Re: Need to get my old number back

oildrips — Thu, 08 Dec 2016 16:31:47 GMT

This is exciting. I'm looking forward to having my number back.

Re: Need to get my old number back

oildrips — Thu, 08 Dec 2016 21:00:28 GMT

As we move into mid afternoon, I still have no word about this. Hoping to get it dealt with sooner than later.

Re: Need to get my old number back

oildrips — Thu, 08 Dec 2016 22:19:56 GMT

So in an attempt to get my old number back, I called Rogers again (my old provider) to see if they could take my number back, set it up in Rogers again so I could use the self service tool to port it again. They told me that PM has my number, and gave me the account number at PM with my phone number attached to it. It's different from my current account number. How do I switch this to use the account that has my old number associated with it?

Its unfortunate that I have all the info I need to fix this, but not the tools to do this myself. I'm really trying to be patient, but its proving to be difficult. There has been little to no communication from PM about this. The mods have been sent message, but are silent, and I filled out the email form and have heard nothing back within the 48hr as promised.

What do I need to do to get some assistance with my issue?

Re: Need to get my old number back

r3dcomet — Fri, 09 Dec 2016 03:11:42 GMT

so despite not having completed your sign up with your own number, they have an account number for that? how did you manage to find out? I private messaged the mod and got no response.

If i was in your situation, I guess I would give Rogers then PM accounting number for your old phone # and the old phone # so they can port it back to Rogers? Since this is the fatest and more safe way in securing your number right?

Re: Need to get my old number back

oildrips — Fri, 09 Dec 2016 05:59:16 GMT

There are quite a few issues with what is happening here. 1. My number was ported by PM without my permission/consent. I believe this is a violation of my privacy/privacy act. 2. Knowing this issue has happened, here has been no apology from Public Mobile. 3. There has been no communication from Public Mobile or its representatives at all. I've followed the steps suggested to message the mods/email Public Mobile/post on the forum, and not a peep. 5. A massive inconvenience caused by Public Mobile and zero known effort to rectify the solution.

On my own, I was able to get the account number that PM ported my number to. I've been back to Rogers and have signed up with them again. There is something to be said for face to face contact. Public Mobile needs to cancel my new phone number and refund my money, as this is an issue they caused without my permission/consent, and has caused me nothing but grief. I'm a reasonable person. Had any effort been made to resolve this, I probably could have looked passed the initial error, but instead have been left stranded by this company. I need my account cancelled and my money refunded, but have no idea on who to talk to about this.

Re: Need to get my old number back

Rockdaddy22 — Fri, 09 Dec 2016 08:49:54 GMT

You paid? Just be patient you'll receive a reply. You paid but didn't give consent?