topic Re: Payment Voucher Not Working in Get Support

Payment Voucher Not Working

Alizawells23 — Wed, 05 Jan 2022 17:05:20 GMT

I am trying to add funds to my account, but my payment voucher is not working. I tried to add funds via 611 and online, but to no avail.

Re: Payment Voucher Not Working

RossN — Sat, 30 May 2020 18:36:04 GMT

@Alizawells23 Hello depending on where you bought your voucher sometimes it takes up to 24 hours for it to become activated maybe give it a try later on good luck If it continues that way until the morning click on the? Lower bottom right hand corner and ask Simon to speak to a human this way it will generate a ticket to speak to a moderator

Re: Payment Voucher Not Working

popping — Sat, 30 May 2020 18:37:46 GMT

@Alizawells23

Some stores does not activate the PM topup voucher right away. Wait a day or two to try again.

Re: Payment Voucher Not Working

Triguy — Sat, 30 May 2020 18:47:59 GMT

It can sometimes take up to 24 hours for the voucher to be activated.

Re: Payment Voucher Not Working

mimmo — Sat, 30 May 2020 18:56:00 GMT

Are there more than one 12 digit number? If yes try one of those numbers.

Re: Payment Voucher Not Working

fujiyama — Sat, 30 May 2020 18:59:37 GMT

Wait a day, then try again like others have said. Also note that some vouchers have more than one set of numbers that look like the actual code, make sure you use the right one.

You can refer to the Voucher Catalogue thread to see if your voucher is listed there.

Re: Payment Voucher Not Working

Naepalm — Sat, 30 May 2020 19:24:38 GMT

@Alizawells23 the fastest way may be to use recharge.com Public mobile recommends this website. It is quick and you get the voucher immediatley. Only issue is you pay a bit extra for convenience.

Lets us know if your voucher works in a little bit.

Re: Payment Voucher Not Working

phone1 — Tue, 02 Jun 2020 19:03:57 GMT

Re: Payment Voucher Not Working

hairbag1 — Tue, 02 Jun 2020 19:13:32 GMT

@phone1

try adding your voucher to your account by dialing 611 and follow the prompts.

Depending on where / when you purchased your voucher...some of them aren't "activated" until several hours after the sale.

Another option is to use an on-line payment voucher from recharge.com or ding.com. They're legit but will charge you a small user fee.