topic Re: Signing into account in Get Support

Signing into account

TinaMit — Wed, 05 Jan 2022 17:05:20 GMT

I activated my SIM card yesterday and right before I received validation the website froze. The transfer didn't seem to work yesterday but this morning I had no phone service with my old provider and when I put in the public mobile sim card it worked. However, when I try to sign in onto my account, the account does not exist and I can't do a password reset because (the account is still validating). I never received an email stating that the account exists but my partner received and email and credit for referring me.

So how do I get my account out of limbo?

Re: Signing into account

gblackma — Mon, 13 Jul 2020 21:07:17 GMT

@TinaMit it doesn't sound like your self service account was set up. Set it up now. https://selfserve.publicmobile.ca/self-registration/ . Welcome to PM. Stay safe.

Re: Signing into account

shep22 — Mon, 13 Jul 2020 21:09:01 GMT

@TinaMit wrote:
I activated my SIM card yesterday and right before I received validation the website froze. The transfer didn't seem to work yesterday but this morning I had no phone service with my old provider and when I put in the public mobile sim card it worked. However, when I try to sign in onto my account, the account does not exist and I can't do a password reset because (the account is still validating). I never received an email stating that the account exists but my partner received and email and credit for referring me.
So how do I get my account out of limbo?

@TinaMit hi did you create your account?if not you must create a self serve account with email you signed up with https://selfserve.publicmobile.ca/self-registration/

Re: Signing into account

Luddite — Mon, 13 Jul 2020 21:08:58 GMT

Attempt the creation of a self serve account here: https://selfserve.publicmobile.ca/self-registration/.

If that fails, you will need to submit a ticket. To get a ticket: click https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.
If you are having problems using SIMon contact the moderators directly through private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 In theory this takes longer than using SIMon.

Re: Signing into account

TinaMit — Mon, 13 Jul 2020 21:14:15 GMT

Yes, I was at the last screen when you enter your credit card. When entered my information and confirm, it didn't respond right away and after about 10 minutes I realized that the screen was frozen. When I entered everything again, it told me that the sim card was not available. When I tried to sign into my account it keep stating - confirmation in progress (or something to the effect). Phone is working but I can't get into my account.

Re: Signing into account

TinaMit — Mon, 13 Jul 2020 21:16:12 GMT

I will contact a moderator directly. I tried Simon and I'll he does is bring me back to the community.

Re: Signing into account

TinaMit — Mon, 13 Jul 2020 21:17:05 GMT

It is set up but in limbo. I have already tried to sign up again and I get the same response. The sim card is already in use ..... yada yada.

Re: Signing into account

TinaMit — Mon, 13 Jul 2020 21:19:38 GMT

Thank you. It worked.

Re: Signing into account

TinaMit — Mon, 13 Jul 2020 21:20:21 GMT

Thank you for the link. It worked now.

Re: Signing into account

Daps — Mon, 13 Jul 2020 21:20:57 GMT

@TinaMituse the link that the previous posters gave to try to register your self serve account.

If that fails, you'll have to contact moderator_team by submitting a ticket or by private message as mentioned.

Re: Signing into account

TinaMit — Mon, 13 Jul 2020 21:24:02 GMT

Thanks. The link worked.

Re: Signing into account

Luddite — Wed, 09 Sep 2020 20:24:18 GMT

new thread created