topic Re: Reset password but username not found? in Get Support

Reset password but username not found?

bpridham — Wed, 05 Jan 2022 17:05:15 GMT

I am trying to get into my account to change payment information as it looks like credit card has expired. I have forgotten my password and when I try to reset the password it states it cannot find my username. How do I resolve?

Regards

Re: Reset password but username not found?

RossN — Mon, 13 Jul 2020 19:43:09 GMT

@bpridham wrote:
I am trying to get into my account to change payment information as it looks like credit card has expired. I have forgotten my password and when I try to reset the password it states it cannot find my username. How do I resolve?

Regards

@bpridham hi have you been suspended more then 90 day? if so your account is closed permanently

Re: Reset password but username not found?

sunflowershine — Mon, 13 Jul 2020 19:26:36 GMT

@bpridham Have you ever set up "My Account" online? Maybe try set it up now.

Re: Reset password but username not found?

esjliv — Mon, 13 Jul 2020 19:29:23 GMT

Hi @bpridham ,

Send a direct message the moderators but they will ask for verification. You will need the PIN.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reset password but username not found?

Staliger — Mon, 13 Jul 2020 19:31:07 GMT

@bpridham send a direct message to mods as was suggested by @esjliv

Re: Reset password but username not found?

geopublic — Mon, 13 Jul 2020 19:52:48 GMT

@bpridham wrote:
I am trying to get into my account to change payment information as it looks like credit card has expired. I have forgotten my password and when I try to reset the password it states it cannot find my username. How do I resolve?

Regards

@bpridham Username should be your email unless you changed it. When was the last time you accessed your account?

Re: Reset password but username not found?

bpridham — Mon, 13 Jul 2020 20:23:07 GMT

Its been a year or so since I have accessed account... I have submitted a ticket in regards

Thank you

Re: Reset password but username not found?

gblackma — Mon, 13 Jul 2020 20:37:34 GMT

@bpridham is your service active now? Thanks.