topic Estimate Next Payment Amount is much higher than plan in Get Support

Estimate Next Payment Amount is much higher than plan

swz5005 — Wed, 05 Jan 2022 17:04:58 GMT

Hello Everyone,

I been with PM for awhile now and I am on a legacy plan which cost $120 for three month before tax and rewards.

My next payment date is June 4th and it shows that estimate cost after rewards and discounts to be $222.

I have always paid everything on time so there is no overdue from prior period.

Should I be worried about this? or do I need to talk to a Mod to address this issues?

Thanks for your help.

Re: Estimate Next Payment Amount is much higher than plan

RossN — Sat, 30 May 2020 01:13:28 GMT

@swz5005 hi if you dial *611 what is the payment due?

Re: Estimate Next Payment Amount is much higher than plan

JoyLuck — Sat, 30 May 2020 01:14:44 GMT

@swz5005

Here is a link to contact a moderator if you need to. There are never any overage charges at PM. Everything is prepaid.

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Re: Estimate Next Payment Amount is much higher than plan

gpixel — Sat, 30 May 2020 01:29:22 GMT

@swz5005 I would like to suggest switching to one of the current 30 day plans on your renewal date.they are much better with more data. if you switch to the current $40 plan you get 5gb of 3g data and unlimited talk Canada wide, you also get to keep your rewards and promo add-ons. if you would like, you can also keep paying 3 or more months ahead.

Re: Estimate Next Payment Amount is much higher than plan

Carniam — Sat, 30 May 2020 01:33:31 GMT

The plan he is on is the promo plan from a while back that PM put in writing that they would never change. I would be hesitant in changing

Re: Estimate Next Payment Amount is much higher than plan

geopublic — Sat, 30 May 2020 01:51:37 GMT

@swz5005 Known issue, nothing to worry about, more info could be found here:

https://productioncommunity.publicmobile.ca/t5/Announcements/KNOWN-ISSUE-Plan-cost-display-error-on-Self-Serve/m-p/457048#M33653

Re: Estimate Next Payment Amount is much higher than plan

ShawnC13 — Sat, 30 May 2020 02:05:38 GMT

@swz5005 wrote:
Hello Everyone,

I been with PM for awhile now and I am on a legacy plan which cost $120 for three month before tax and rewards.
My next payment date is June 4th and it shows that estimate cost after rewards and discounts to be $222.

I have always paid everything on time so there is no overdue from prior period.

Should I be worried about this? or do I need to talk to a Mod to address this issues?

Thanks for your help.

SW

@swz5005 I am on the same plan and have the same message. It is a glitch showing the wrong price. There is no need to contact moderators or dial *611 you will still be paying the same price of $120 minus any rewards you have.

It is scary to see that though isn't it. Caught me off guard when I saw it for the first time as well.

Re: Estimate Next Payment Amount is much higher than plan

yanzhiqiang — Sat, 30 May 2020 02:08:33 GMT

Good thing it is just a glitch.

Re: Estimate Next Payment Amount is much higher than plan

will13am — Sat, 30 May 2020 03:15:31 GMT

@swz5005 , as mentioned already this is a display glitch. It used to affect my account which has the same legacy plan but the problem has since been fixed. It seems like the system patch applied did not resolve the issue in your account. It might be worthwhile asking the moderator team to look into it at this time. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: Estimate Next Payment Amount is much higher than plan

computergeek541 — Sat, 30 May 2020 03:20:05 GMT

@gpixel wrote:
@swz5005 I would like to suggest switching to one of the current 30 day plans on your renewal date.they are much better with more data. if you switch to the current $40 plan you get 5gb of 3g data and unlimited talk Canada wide, you also get to keep your rewards and promo add-ons. if you would like, you can also keep paying 3 or more months ahead.

I would not be recommending any change of plan without first knowing what the customer already has. This $120 plan may very well include 12GB over 90 days of much faster LTE data. Once switching from it, a customer would not be able to get it back.

Re: Estimate Next Payment Amount is much higher than plan

gpixel — Sat, 30 May 2020 03:42:32 GMT

@computergeek541 I agree, that's a pretty good plan.