topic Re: Issue making payment in Get Support

Issue making payment

Jeffdawe — Wed, 05 Jan 2022 17:04:55 GMT

I’m trying to add prepaid voucher to my phone and it won’t accept it

Re: Issue making payment

JoyLuck — Sat, 30 May 2020 01:09:33 GMT

@Jeffdawe wrote:
I’m trying to add prepaid voucher to my phone and it won’t accept it

Some vouchers take up to 24 hours to activate. You can always use 611 to add.

Re: Issue making payment

RossN — Sat, 30 May 2020 01:08:30 GMT

@Jeffdawe hi have you tried *611?

Re: Issue making payment

Barbie2 — Sat, 30 May 2020 01:13:34 GMT

@Jeffdawe another member mentioned that some vouchers take 24hrs to activate, where did you buy them?

Re: Issue making payment

gblackma — Sat, 30 May 2020 01:24:12 GMT

@Jeffdawe you can also add the voucher through the one time payment option in your self service account.Stay safe.

Re: Issue making payment

geopublic — Sat, 30 May 2020 01:54:05 GMT

@Jeffdawe Just keep trying to add it every couple of hours and it should eventually work. If after 24 hours it is still not working then submit a ticket to PM, attach a copy of the voucher and ask them to add it for you.

Re: Issue making payment

fanfan — Sat, 30 May 2020 02:41:38 GMT

I am also having problems adding prepaid vouchers to my account. I tried 2 different vouchers that I have on hand. Both $10 vouchers were purchased over a few weeks ago from London Drugs which is where I have been purchasing them for years. I have been paying by vouchers for years and I usually have them organized where I throw them away as soon as I load them into the account, so I know they are new and un-used.

The error message that pops up after entering the voucher is :

Unfortunately, Voucher #xxxxxxxxxxxxxxx could not be added. Please verify the Voucher and try again.

Re: Issue making payment

JoyLuck — Sat, 30 May 2020 03:11:24 GMT

@fanfan

Contact a moderator for assistance with your vouchers.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.