topic Re: Moderator not getting back to me! in Get Support

Moderator not getting back to me!

Rcrook — Wed, 05 Jan 2022 17:04:46 GMT

Hello,

I recently signed up with public mobile and want to port my old number with Telus. I have a small business, and currently no one can call me! I asked last Wednesday for a moderator to contact me, and nothing yet, so I submitted yet another ticket.

this is a very urgent matter, but i am frustrated that I cant get it dealt with. Do they normally take way over 48 hours to get back to you?

Re: Moderator not getting back to me!

hairbag1 — Mon, 13 Jul 2020 15:10:24 GMT

@Rcrook wrote:
Hello,

I recently signed up with public mobile and want to port my old number with Telus. I have a small business, and currently no one can call me! I asked last Wednesday for a moderator to contact me, and nothing yet, so I submitted yet another ticket.

this is a very urgent matter, but i am frustrated that I cant get it dealt with. Do they normally take way over 48 hours to get back to you?

They won't be calling you. Check the little envelope icon on top right side of the page ...that's where you'll get their response. Anything there now ?

Re: Moderator not getting back to me!

gblackma — Mon, 13 Jul 2020 15:18:01 GMT

@Rcrook if you haven't heard back from them over 48 hours later. Send them another port request. Type "Port Request " and follow the prompts to get to one. Give them the name on the account, the number to port and the Telus account number. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Welcome to PM .

Re: Moderator not getting back to me!

Staliger — Mon, 13 Jul 2020 15:18:59 GMT

@Rcrook Did you submit a ticket through chat bot SIMON, or did you send a message to mods directly here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437?

Re: Moderator not getting back to me!

geopublic — Mon, 13 Jul 2020 16:42:27 GMT

@Rcrook wrote:
Hello,

I recently signed up with public mobile and want to port my old number with Telus. I have a small business, and currently no one can call me! I asked last Wednesday for a moderator to contact me, and nothing yet, so I submitted yet another ticket.

this is a very urgent matter, but i am frustrated that I cant get it dealt with. Do they normally take way over 48 hours to get back to you?

@Rcrook

Be sure to note the best practices below to ensure a smooth process:

Only the authorized account holder can transfer a number.
You cannot transfer numbers between Public Mobile accounts.
Your previous account must be active in order for the number transfer to go through. Once the transfer is complete, it will be automatically deactivated from your previous service provider.
Double check your old account info, as it needs to be correct in order for your number transfer to complete. Here’s the information you’ll need:

To complete your port-in request, click this link and type in “port request” to be put in touch with a Moderator. Include your Telus account number, name on the Telus account and Telus phone number.

Keep checking the mailbox icon for their response.