topic Re: Outgoing calls not made but showing in data usage. in Get Support

Outgoing calls not made but showing in data usage.

HZ2020 — Wed, 05 Jan 2022 17:04:40 GMT

My usage data shows many brief calls ( 8 to 34 secs duration) originating from my number in Alberta to a number in Saskatchewan. In the next column it mentions origin as "All" instead of Alberta. I never call up this number. Why is this happening ?

Re: Outgoing calls not made but showing in data usage.

LovesToPM — Mon, 13 Jul 2020 02:38:10 GMT

Hi @HZ2020

Is it one of these numbers?

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-Numbers/m-p/498446

It usually means someone called your number and got transferred to voicemail.

Re: Outgoing calls not made but showing in data usage.

breathtakingman — Mon, 13 Jul 2020 02:41:19 GMT

Might be that you are making an outgoing call to a number within your local calling area, and then travelling out of your area without disconnecting the call, the entire call will be billed as a local call.

However, there was another user recently who also felt that calls being deducted were in error, so there's always a small chance that there's some glitch affecting the way your outgoing calls are being counted. This is concerning for anyone on the limited minutes plans.

But if you feel there is an error you need to submit ticket to moderators via Simon here: https://publicmobile.ca.ada.support/chat/

Type your issue and select 'contact us/contact moderators' then 'submit ticket' when these options appear and follow the rest of the prompts to finish submission.

View solution in original post

Re: Outgoing calls not made but showing in data usage.

Jb456 — Mon, 13 Jul 2020 02:46:17 GMT

By chance is it (area code)- 580-4001?

If yes , that is your voicemail number. Someone tries to call you. You don't pickup the call then gets routed (that number) so the person can leave you a voicemail.

Re: Outgoing calls not made but showing in data usage.

dabr — Tue, 14 Jul 2020 18:06:35 GMT

@breathtakingman wrote:
Might be that you are making an outgoing call to a number within your local calling area, and then travelling out of your area without disconnecting the call, the entire call will be billed as a local call.

However, there was another user recently who also felt that calls being deducted were in error, so there's always a small chance that there's some glitch affecting the way your outgoing calls are being counted. This is concerning for anyone on the limited minutes plans.

But if you feel there is an error you need to submit ticket to moderators via Simon here: https://publicmobile.ca.ada.support/chat/

Type your issue and select 'contact us/contact moderators' then 'submit ticket' when these options appear and follow the rest of the prompts to finish submission.
View solution in original post

@breathtakingman Welcome to PM and good to see you participating in the community forums.

However, for future participation it might be better to not copy and paste previous responses from other users, especially if you are going to include the solution that was accepted for a different OP as all the information in the prior post may not be relevant to the current issue. It's okay to search to see what may have worked for a similar situation in previous posts but just type out in your own words something similar instead of copy/paste. Good luck. 🙂