topic Re: New phone from US in Get Support

New phone from US

iCruise — Wed, 05 Jan 2022 17:04:20 GMT

I have ordered a new phone that is coming out of the US. It is a Samsung Galaxy S10 lite. It wasn’t until after I placed the order that I realized that this phone has not been released in Canada yet. Will it work on PM network?

Re: New phone from US

Triguy — Sun, 12 Jul 2020 15:52:20 GMT

To test whether your phone i’s compatibility with our network and not marked as lost or stolen, click here.Public Mobile uses the following frequency bands:

4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS).
HSPA: 850 MHz, 1900 MHz (UMTS).

Please note that this information is indicative only. Your phone's compatibility with our 4G or 4G LTE networks is based on the radio frequencies of your phone. Public Mobile does not guarantee that your phone will work on our mobile network.

It should besbe compatible. Make sure it is unlocked.

Re: New phone from US

gblackma — Sun, 12 Jul 2020 16:06:09 GMT

@iCruise if this is the phone in question https://www.gsmarena.com/samsung_galaxy_s10_lite-9917.php then it has the required 3g and 4g LTE bands and is 100% compatible. Make sure its unlocked. Stay safe.

Re: New phone from US

iCruise — Sun, 12 Jul 2020 16:56:47 GMT

Is there a way to test the phone before I put my SIM card in it? I now use a micro sim so once I reduce that to a nano sim I would not be able to put it back in my old phone.

Re: New phone from US

gblackma — Sun, 12 Jul 2020 17:00:30 GMT

@iCruise , @Triguy 's post above has a link to see if your phone is stolen. Also, if you punch it down carefully, you can put the nano sim back into the micro sim plastic and reinsert it into your old phone. Stay safe.

Re: New phone from US

RossN — Sun, 12 Jul 2020 17:00:59 GMT

@iCruise wrote:
Is there a way to test the phone before I put my SIM card in it? I now use a micro sim so once I reduce that to a nano sim I would not be able to put it back in my old phone.

@iCruise Hi you can save the piece to use it again if needed

Re: New phone from US

iCruise — Sun, 12 Jul 2020 17:05:27 GMT

I love PM and all the helpful people in this community. I can now breath and cannot wait to get my new phone. 🥰

Re: New phone from US

shep22 — Sun, 12 Jul 2020 17:06:20 GMT

@iCruise wrote:
Is there a way to test the phone before I put my SIM card in it? I now use a micro sim so once I reduce that to a nano sim I would not be able to put it back in my old phone.

@iCruise hello keep your old piece if you need it again, good luck with your new phone!!

Re: New phone from US

gblackma — Sun, 12 Jul 2020 17:14:32 GMT

@iCruise thanks, but the answer that you choose has nothing to do with the original question you asked. Someone looking at this situation later will be confused. My first answer or @Triguy 's would be a better choice. You can use the 3 dots top right of your post to remove and rechoose the correct answer. Stay safe.