topic Re: Invalid SIM card in Get Support

Invalid SIM card

Squiggs — Wed, 05 Jan 2022 17:03:34 GMT

Hi folks,

Just bought a new SIM from Wal-Mart and started going through activation process. Phone is unlocked and compatible. Put the card in and Public Mobile shows up on the screen.

But, when I enter the 19 digit SIM card number, I get a small red error message saying "Invalid SIM". I triple checked and re entered the number. No success. Powered phone off and on, checked SIM card fit. Still no go. Wal-Mart told me they can't issue an exchange or refund.

Can someone advise how to contact a moderator to help?

Many thanks!

Squiggs

Re: Invalid SIM card

ShawnC13 — Sat, 11 Jul 2020 00:01:37 GMT

@Squiggs wrote:
Hi folks,
Just bought a new SIM from Wal-Mart and started going through activation process. Phone is unlocked and compatible. Put the card in and Public Mobile shows up on the screen.
But, when I enter the 19 digit SIM card number, I get a small red error message saying "Invalid SIM". I triple checked and re entered the number. No success. Powered phone off and on, checked SIM card fit. Still no go. Wal-Mart told me they can't issue an exchange or refund.
Can someone advise how to contact a moderator to help?
Many thanks!
Squiggs

I would wait an hour or so and try again, but this time use your browser in incognito or private mode.

Re: Invalid SIM card

shep22 — Sat, 11 Jul 2020 00:05:33 GMT

@Squiggs Hi have you tried the Live chat for activations on the public main page https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: Invalid SIM card

Squiggs — Sat, 11 Jul 2020 00:04:53 GMT

Hi folks,

Thanks for the prompt suggestions. Will try both waiting an hour/incognito and live chat.

Thanks!

Will report back.

Re: Invalid SIM card

Staliger — Sat, 11 Jul 2020 00:13:14 GMT

@Squiggs Hopefully it will work for you! Such errors happen to some people, and after 1 hour they can activate without issues.

Re: Invalid SIM card

esjliv — Sat, 11 Jul 2020 11:43:04 GMT

Hi @Squiggs,

How did you make out? Was this happening while you were trying to activate your account? If so, it is likely a "timed out" issue. It would be nice if the message came up saying this inside of INVALID SIN, because this does cause many people to think the same thing...SIN. Is. Invalid....which usually it is not if you are not completing the registration within a certain period of time.

Hope this is working for you know!

Re: Invalid SIM card

computergeek541 — Sat, 11 Jul 2020 12:17:27 GMT

@esjliv

Invalid SIM means that if has been used before or that an activation was started but not completed. For an activation that wasn't completed, the error message is temporary. Similar messages are also shown if an activation is started and the customer clicks the back button during any step. Sometimes, there is also a mesaage asking the customer to wait 50 minutes before trying again.

Re: Invalid SIM card

esjliv — Sat, 11 Jul 2020 13:30:31 GMT

@computergeek541 Thanks.

The invalid SIM happened when I activated an account. I definitely either was taking too long or I could have backed up at one point. In any event, I waited about an hour or so, then all was good. 🙂

Re: Invalid SIM card

rhbcc — Sat, 11 Jul 2020 20:31:06 GMT

all the above advices work but you can also try removing your sim and hard resetting your phone 🙂

Re: Invalid SIM card

simonzsayz — Tue, 14 Jul 2020 14:10:38 GMT

What about sim card that has been used before?

Re: Invalid SIM card

computergeek541 — Wed, 15 Jul 2020 03:54:11 GMT

@simonzsayz wrote:
What about sim card that has been used before?

Yes, the activation site would say invalid sim for a sim card that has been used before.

Re: Invalid SIM card

simonzsayz — Tue, 14 Jul 2020 14:39:39 GMT

I know but does someone know how to reactivate it?

Re: Invalid SIM card

computergeek541 — Wed, 15 Jul 2020 03:54:43 GMT

@simonzsayz wrote:
I know but does someone know how to reactivate it?

You can't reactivate a used sim card from a closed account.