topic Re: credit card not working in Get Support

credit card not working

6star — Wed, 05 Jan 2022 17:03:30 GMT

hi im trying to activate but my card is not registering. this is my 3rd time trying any help please?

Re: credit card not working

darlicious — Fri, 10 Jul 2020 23:36:46 GMT

Dont try again until you follow these instructions to come....!!!!

If you fail again you will likely cause a security lock on your card and require the moderators to take the lock off and enter it for you. Follow this advice to enter your card...

Clear your browser and reboot your device.
Open one tab only and use incognito/secret mode in chrome, Firefox or safari.
Copy the address from your cards billing address.
Leave the apt/unit box empty and enter a suite #(if any) before you're street address.
Do not put a space in the postal code.
USE ALL CAPS IF NECESSARY.
Check your exact address with Canada Post as this is how you're billed.

Re: credit card not working

6star — Fri, 10 Jul 2020 23:33:31 GMT

where is instructions?

Re: credit card not working

geopublic — Fri, 10 Jul 2020 23:34:31 GMT

@6star When entering the address don't use the apartment field. Do not use special characters enter the address add it appears on your statement.

Re: credit card not working

gblackma — Fri, 10 Jul 2020 23:38:55 GMT

@6star as long as you are trying to use one of the accepted methods, one of the following credit cards, issued by Canadian or American financial institutions and registered to a Canadian or American address:

Visa
MasterCard
American Express

Or Mastercard or Visa Debit cards. It should work.

Wait 50 minutes from last attempt, clear your browser history, go to private/ incognito mode and try again to activate your SIM card. When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

Here's 3 articles on activation and porting and the Refer a friend reward if you need them:

1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Please note to port, your previous providers account must be active. The port will close it once its completed. Welcome to PM. Stay safe.

Re: credit card not working

darlicious — Fri, 10 Jul 2020 23:39:34 GMT

@6star

Sorry but I didn't want you to fail again before I had a chance to type out the instructions!

Re: credit card not working

6star — Fri, 10 Jul 2020 23:39:40 GMT

im going to try this darlicious. i will let you know what happens everyone

thank you

Re: credit card not working

6star — Fri, 10 Jul 2020 23:54:17 GMT

hi still not working 😞 can someone direct me to customer service please

Re: credit card not working

gpixel — Fri, 10 Jul 2020 23:54:29 GMT

@6star you can contact customer support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Re: credit card not working

Naepalm — Fri, 10 Jul 2020 23:59:05 GMT

@6star

You can contact customer service by opening a ticket through the BOT in the corner. Click in the question mark type in payment not working then contact us.

Or click this link:

https://publicmobile.ca.ada.support/chat/

Have a great day hope all is well.

Re: credit card not working

6star — Fri, 10 Jul 2020 23:57:56 GMT

thank you

someone sent me a message with a bunch of numbers and letters and koho, is this a scammer?

Re: credit card not working

Naepalm — Sat, 11 Jul 2020 00:01:27 GMT

@6star

They are probably trying to get you to sign up with their koho link. I can only assume they are trying to be helpful. Probably not a scammer. You can choose to ignore it or click the report message button if you feel it is sketchy.

Cheers

Naepalm

Re: credit card not working

darlicious — Sat, 11 Jul 2020 03:38:39 GMT

@6star

Goodness some members need to read the community updates today....but I will explain it for you which is the least they could do if they are sending you unsolicited referral link.....which are to be refrained from being done here.

Koho is an online only bank that is very easy to sign up for especially if you just want a high interest savings account. With it as your "bank" card is a visa/debit that you can use for autopay. You can still use vouchers, use autopay or pay manually from the card.

It also comes with 0.05% cash back, an additional 2% cash back when you pay for public mobile as they are a partner. Signing up with a referral code adds an additional 1% cash back for you or if you refer someone you also get an additional 1%. So by signing up with a referral code and registering the koho card for autopay you will recieve the $2 reward + 3.5% cash back when you pay for your pm service.

Oh and they mail you your card within 5 to 10 business days. I tested it out to get it and signed up in 5 min and recieved my card in 5 business days....now it sits in a drawer because I don't need it. But my roommate got it and it works great for him....so it's an option for you!