topic Rewards in Get Support

Rewards

Stacee519 — Wed, 05 Jan 2022 17:03:23 GMT

I have not received my $2 rewards for the past 4 months!!! I have already made one report and nothing has been done!

Re: Rewards

Triguy — Wed, 27 May 2020 13:55:27 GMT

Is that the autopay reward ? Submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: Rewards

Naepalm — Wed, 27 May 2020 13:56:14 GMT

@Stacee519

Can you confirm that you are signed up for autopay?

If you go into your overview page it should show on the right-hand corner.

Can you show a screenshot with all personal info removed from your transaction history?

Re: Rewards

Carniam — Wed, 27 May 2020 13:57:19 GMT

Hi, I would contact the mods to best help figure out what’s going on. I know I’ve read that sometimes they can retroactively add the missing funds to your account. Here’s a link to easily reach them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hope this helps

Re: Rewards

ddeep91 — Wed, 27 May 2020 14:28:45 GMT

If you have the auto-pay set up you should be getting the 2$ reward.

Just an FYI, if you have a plan that is 15$ with autopay (2$ credit) it would be $13+ TAXES.
You can log into your "My Account" under "View payment history" you should see "Autopay Reward". If you do not see it then you will need to contact PM mod team via creating a ticket.

Re: Rewards

Carniam — Wed, 27 May 2020 14:04:01 GMT

You make a great point. Taxes would be about $2 on a $15 dollar plan, meaning you are still paying $15 after receiving the discount

Re: Rewards

zakhan78 — Wed, 27 May 2020 14:10:44 GMT

Which category of reward points is missing? Please send message to moderator to investigate with complete details. thanks

Re: Rewards

mimmo — Wed, 27 May 2020 14:24:45 GMT

no need to send poster to moderators until it is confirmed which reward is missing, and that it was not applied.

since they registered in 2015 they could be talking about loyalty, autopay or community. possibly even refer a friend. more info is needed from @Stacee519 (as has been mentioned) before suggesting the correct action if needed

Re: Rewards

fdrcamb519 — Wed, 27 May 2020 14:41:48 GMT

@Stacee519

Breaking down the plan with taxes.

in Ontario for example $15 x 13% tax =$16.95 - $2 auto pay =$14.95

depending on what province you are in do the math. 😁

Re: Rewards

Anonymous — Wed, 27 May 2020 14:48:17 GMT

@fdrcamb519 wrote:
@Stacee519
Breaking down the plan with taxes.
in Ontario for example $15 x 13% tax =$16.95 - $2 auto pay =$14.95
depending on what province you are in do the math. 😁

Interesting. Computationally correct. I had thought that it was 15-2 + tax. So I saw 15-2*1.15 = 14.95. But we don't know what province they're in.