topic Re: Porting number frustration in Get Support

Porting number frustration

Chuska — Wed, 05 Jan 2022 17:03:05 GMT

Hi there! I have setup an account with public 3 weeks ago and put in a ticket with the moderator (twice now)to port an existing account. I have had no response and am frustrated as currently I'm paying 2 cell phone bills. Any other suggestions?

Re: Porting number frustration

gblackma — Tue, 26 May 2020 23:47:55 GMT

@Chuska can you log into your self service account and see what number is showing in your plan section? Thanks. Stay safe

Re: Porting number frustration

computergeek541 — Tue, 26 May 2020 23:48:14 GMT

@Chuska wrote:
Hi there! I have setup an account with public 3 weeks ago and put in a ticket with the moderator (twice now)to port an existing account. I have had no response and am frustrated as currently I'm paying 2 cell phone bills. Any other suggestions?

All you can do is submit another ticket. Go to https://publicmobile.ca.ada.support/chat

and type in "port request". You need a moderator to submit the request for you.

Re: Porting number frustration

Chuska — Tue, 26 May 2020 23:52:37 GMT

Yes it's the initial number when I created the account.

Re: Porting number frustration

Chuska — Wed, 27 May 2020 00:09:06 GMT

Ok resubmitted another port request. Fingers crossed it works this time...

Re: Porting number frustration

Luddite — Wed, 27 May 2020 01:38:31 GMT

@Chuska Check the SENT folder in your private messages to be sure a ticket was created. If you see a confirmation link there click it.

Re: Porting number frustration

Chuska — Wed, 27 May 2020 12:58:47 GMT

There is nothing in my sent folder. Does that mean there is no ticket?

Re: Porting number frustration

gblackma — Wed, 27 May 2020 13:05:28 GMT

Yes @Chuska use this private message link to contact them directly

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Type "Port Request" in the subject message field. Give them the name on the account, phone number to port and the old providers account number. Stay safe.