topic Re: Autopay account suspended for insufficient funds in Get Support

Autopay account suspended for insufficient funds

Bill_M — Wed, 05 Jan 2022 17:02:55 GMT

My account has been suspended for insufficient funds even though I'm on Autopay. The payment date was May 25. Today, I tried to pay via the website but it did not appear to work. My credit card account is valid.

What should I do next?

Re: Autopay account suspended for insufficient funds

Triguy — Tue, 26 May 2020 15:46:54 GMT

Submit a ticket to a moderator by clicking on the question mark on the bottom right.

You could purchase a voucher and call 611 to make a payment or use recharge.com or ding.com but there is a service charge.

Re: Autopay account suspended for insufficient funds

NDesai — Tue, 26 May 2020 15:46:06 GMT

@Bill_M Make sure your cc is not expired. Mods should be able to tell you what went wrong. Please update us what happens.

Re: Autopay account suspended for insufficient funds

Bill_M — Tue, 26 May 2020 15:49:19 GMT

Thanks.

I am looking for the "question mark". Can't see it. Where or what page is this bottom right?

Re: Autopay account suspended for insufficient funds

NDesai — Tue, 26 May 2020 15:50:48 GMT

@Bill_M wrote:
Thanks.

I am looking for the "question mark". Can't see it. Where or what page is this bottom right?

Click on the following link and click on the "Chat with Simon" button.

https://www.publicmobile.ca/en/on/get-help

Re: Autopay account suspended for insufficient funds

JoyLuck — Tue, 26 May 2020 15:51:23 GMT

@Bill_M wrote:
Thanks.

I am looking for the "question mark". Can't see it. Where or what page is this bottom right?

Here is a link giving 2 options to reach a moderator for assistance: https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Re: Autopay account suspended for insufficient funds

Triguy — Tue, 26 May 2020 15:56:16 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Autopay account suspended for insufficient funds

Bill_M — Tue, 26 May 2020 16:04:27 GMT

I've submitted a ticket. I'll report back.

Re: Autopay account suspended for insufficient funds

LurganIeUk — Tue, 26 May 2020 16:18:16 GMT

@Bill_M wrote:
My account has been suspended for insufficient funds even though I'm on Autopay. The payment date was May 25. Today, I tried to pay via the website but it did not appear to work. My credit card account is valid.

What should I do next?

For your future use and thought. Since we all depend on our mobile devices we need to have reliable service so here is a method to insure yourself to avoid the insufficient funds situation.

Pay 30 days ahead. Leave auto pay in place as if it is NOT used you will still get the $2 off. And it is still in place, just in case. Then when you receive your text that your account has been paid that then becomes your reminder to prepay again. Depending on the accumulation of any earned (vs expected) credits you may downward adjust the amount you prepay. Do a screen print of your text and treat it like a bill to pay.

Re: Autopay account suspended for insufficient funds

Staliger — Tue, 26 May 2020 16:31:10 GMT

@Bill_M Unfortunately, Autopay fails time to time. That's why I recommend to do manual payment even with enabled Autopay to prevent such suspension issue.

Re: Autopay account suspended for insufficient funds

dude65 — Tue, 26 May 2020 16:42:11 GMT

Yeah, the auto pay does not work all the time, as it should. Thats why i always manually add the funds to my account the day I get a heads up text from PM that my month is about to expire. The text usually comes about 2 or 3 day before the auto pay should charge the CC

Re: Autopay account suspended for insufficient funds

Bill_M — Tue, 26 May 2020 17:35:37 GMT

Got my account reinstated. I re-entered my credit card info; same card. Don't know if this solved the issue or my ticket was serviced. Either way, my account is active again.

Re: Autopay account suspended for insufficient funds

quantum00 — Tue, 26 May 2020 22:11:36 GMT

Does Public Mobile plan on fixing Autopay anytime soon?

Re: Autopay account suspended for insufficient funds

jedjammer — Thu, 28 May 2020 15:40:37 GMT

Hi there, sorry to here that, our phones is our life line, if your cc is active etc; try to reset the payment info, if still not working I would call the credit card provider,

hope this helps.