topic Re: Password reset in Get Support

Password reset

pupnic72 — Wed, 05 Jan 2022 17:02:49 GMT

Can’t get into my account

Re: Password reset

computergeek541 — Fri, 10 Jul 2020 10:50:23 GMT

@pupnic72 wrote:
Can’t get into my account

First try using https://selfserve.publicmobile.ca/forgot-password/ . If that doesn't work, you'll need to submit a ticket by going to https://publicmobile.ca.ada.support/chat .

Re: Password reset

gblackma — Fri, 10 Jul 2020 10:59:10 GMT

@pupnic72 if you can't get there using Simon send a private message to the Moderators by clickin here. You’ll need to be logged in to your Community account for the link to work.

- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Password reset

pupnic72 — Fri, 10 Jul 2020 10:59:59 GMT

My email isn’t working ,can’t get access to my account

Re: Password reset

gblackma — Fri, 10 Jul 2020 11:17:15 GMT

@pupnic72 do you still have access to that email address? Or do you have to replace it? If you do, still contact the moderators, give them the replacement email address and ask them for a temporary password to your self service account. As mentioned above, there are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

Re: Password reset

computergeek541 — Mon, 20 Jul 2020 17:37:48 GMT