topic Re: Registering Sim Card Need Help in Get Support

Registering Sim Card Need Help

qky — Wed, 05 Jan 2022 17:02:44 GMT

Hello, I tried to activate my account today on the public mobile website. I went back on the previous pages during the activation process to change something but when I tried to proceed I get a message "The SIM number you’ve entered is currently reserved by another session. Please close all open browsers and try again after 50 mins." I don't have an account so I can't private message the moderators. If any moderators sees this post please reach out to me and if anyone know if the issues can be resolve please let me know. Thanks

Re: Registering Sim Card Need Help

gpixel — Fri, 10 Jul 2020 00:05:10 GMT

@qky wait for about 50 min and try again using your browser in incognito or private mode

Re: Registering Sim Card Need Help

gblackma — Fri, 10 Jul 2020 00:06:43 GMT

@qky your sim card was locked for 50 minutes. If its been more than 50 minutes, clear your browser history, go to private/ incognito mode and try again to activate your SIM card. Stay safe.

Here's 3 articles on activation and porting and the Refer a friend reward if you need them:

1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Re: Registering Sim Card Need Help

Jb456 — Fri, 10 Jul 2020 00:07:44 GMT

@qky did you by chance try activating and clicked the back button or something?

If you did. Did you pass the payment section?

If yes check if your card was charged.

If it was charged put your sim card in your phone it will likely work.

If it does work and you were charged go to link below to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you were not charged. System locks sim for 50 minutes. Wait one hour, clear internet cookie/history cache open a fresh browser in incongnito mode and try again.

Don't forget a referral code for a $10 sign up bonus. If you used one and were charged and service works the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂

Re: Registering Sim Card Need Help

popping — Fri, 10 Jul 2020 01:54:45 GMT

@qky

PM activation server cannot handle back page well. After going back a page, always close your browser and restart your browser to start over again. If you get an invalid SIM card, wait one hour for PM server to close your failed session and your SIM card can be used again. Good luck.

Re: Registering Sim Card Need Help

Austin_YQU — Fri, 10 Jul 2020 06:48:08 GMT

Yet, even without an account you can talk to our dear experienced moderator. I hope you got this resolved soon?

Re: Registering Sim Card Need Help

computergeek541 — Fri, 10 Jul 2020 10:04:58 GMT

@Jb456 wrote:
If you did. Did you pass the payment section?

If yes check if your card was charged.

If it was charged put your sim card in your phone it will likely work.

@Jb456

When it comes to if payment information, the message about the another open browser session wouldn't get displayed. This message spefically means that the activation was never finished. If payment was sumbitted the message should be only "invalid sim". Of course, it's never a bad idea to check.

Re: Registering Sim Card Need Help

computergeek541 — Fri, 10 Jul 2020 10:05:11 GMT

@Austin_YQU wrote:
Yet, even without an account you can talk to our dear experienced moderator. I hope you got this resolved soon?

@Austin_YQU

In this case, there is no need to talk to moderators. The only thing that could have been done would have been to wait 50 minutes as the error message stated and then start over.