topic Re: New Number in Get Support

New Number

Jgruber — Wed, 05 Jan 2022 17:01:55 GMT

Hello, I just joined with Public Mobile, I have activated my account and need to transfer my phone number from my Rogers account to Public mobile. My Rogers account is still active. I have not inserted my new SIM card with public Mobile into my phone yet.

Thank you.

Re: New Number

gpixel — Thu, 09 Jul 2020 14:56:35 GMT

@Jgruber contact customer support here, type in "port request"

https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

Re: New Number

Triguy — Thu, 09 Jul 2020 15:00:06 GMT

All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

Re: New Number

kselmak — Thu, 09 Jul 2020 15:15:26 GMT

Hi @Jgruber

You can contact moderators either directly here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Or clicking on question mark

They can initiate your transfer.

There is no need to postpone using your new sim, you should insert it and test the service before you decide to transfer.

You may find out that you still need to contact your old provider to unlock your phone.

Welcome to public mobile

Re: New Number

Naepalm — Thu, 09 Jul 2020 16:04:41 GMT

@Jgruber

When I ported my mom's number over from Virgin all I did was Private message the MOD's. Wrote Port number over in the subject.

They asked me for:

The phone number
The account number
The name on the account

After I gave them this information they ported the number over in less than 10 minutes and everything was up and running. Here is the link to private message if you have not already gone through the bot:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New Number

Jgruber — Thu, 09 Jul 2020 19:15:54 GMT

Thanks very much I will try this now!