topic Re: Data Not Working in Get Support

Data Not Working

Richard99 — Wed, 05 Jan 2022 17:01:52 GMT

I upgraded my plan from $25 to $35 instantly because I was about to go over my data usage, and now it seems that my data is not working. How can I fix this?

Re: Data Not Working

computergeek541 — Thu, 09 Jul 2020 14:46:59 GMT

i assume that the data was working before? This sounds to be an account provisioning issue with the new plan. I would open a ticket at https://publicmobile.ca.ada.support/chat .

Re: Data Not Working

Naepalm — Thu, 09 Jul 2020 16:12:38 GMT

@Richard99

You can try restarting your phone: (when asking the bot it directs you to do this.)

1. Turn the phone off

2. Take out the SIM card

3. RE-insert the SIM card

4. Turn the phone on.

5. Reset your network settings.

If that does not work then speaking with a moderator as computergeek541 has explained is a good way to go.

Re: Data Not Working

CommunityMember — Thu, 09 Jul 2020 21:22:57 GMT

If you still can't get the issue fixed, maybe try contacting the moderator team for more information on your account/plan. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.