topic Re: Voucher Not Working in Get Support

Voucher Not Working

tyvc — Wed, 05 Jan 2022 17:01:50 GMT

Hello all I am still very new second update I bought a voucher and trying to add it keeps telling me unable to add, I am wondering if this variety store ripped me off?

Re: Voucher Not Working

JoyLuck — Sat, 23 May 2020 23:38:33 GMT

Sometimes it takes up to 24 hours for the voucher to become active. When did you purchase it?

Are you adding the voucher by self service or dialing 611. If you are using self service make sure you clear your history/cache and then open a new browser in incognito/private mode.

Re: Voucher Not Working

hairbag1 — Sat, 23 May 2020 23:38:50 GMT

Some of the vouchers sold at retail, aren't "activated" until several hours after the sale.

Try adding it by calling 611.

Re: Voucher Not Working

gblackma — Sat, 23 May 2020 23:39:35 GMT

@tyvc the voucher code is usually a 12 digit number on The receipt. Stay safe. Dial 611 and see if its loaded. Thanks.

Re: Voucher Not Working

mpcdesign — Sat, 23 May 2020 23:39:43 GMT

It's a 12 digit pin number. Make sure you enter it carefully. And try not to leave it the last minute before your plan expires either.

Re: Voucher Not Working

dabr — Sat, 23 May 2020 23:41:17 GMT

@tyvc wrote:
Hello all I am still very new second update I bought a voucher and trying to add it keeps telling me unable to add, I am wondering if this variety store ripped me off?

@tyvc Some vouchers can take upto 24 hours before the funds on it become available. Just double check you are putting in the correct PIN from the voucher. Also you can try dialing 611 and see if you can load your voucher there.

Re: Voucher Not Working

Jb456 — Sat, 23 May 2020 23:42:05 GMT

How long ago did you purchase it? If you just purchased it and are trying it likely not activated yet. Take 20 minutes to an hour....(some other vouchers people say up to 24 hours. I never seen those. I'm talking about the printouts you get at corner stores, gas stations, etc)

You can add it two was. By calling 611 or by logging into your self serve account and clicking make a payment. Then on the payment page there is a drop down from credit card to voucher.

Some vouchers have two 12 digit numbers. Ensure you're entering the right one. Usually most say PIN followed by a 12 digit number.

Re: Voucher Not Working

tyvc — Sun, 24 May 2020 00:04:28 GMT

Thank you it was on self serve and that worked, thanks to all that replied.

Re: Voucher Not Working

darlicious — Sun, 24 May 2020 01:55:57 GMT

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#M40236

@tyvc Im happy to hear your voucher issue has been resolved.

I started a "voucher catalogue" to serve as a reference for members to access to see if their type of voucher is listed and whether it has a time delay for validity (instant, 5 min, 1 hrs, 4 hrs, end of business day, 24 hrs...etc....), if it contains more than one 12 digit code and which to use and just to show how (depending on the retailer) different each pm voucher can appear across the board. Once loaded onto your account feel free to add yours if it's not already represented.

Thx! darlicious

Re: Voucher Not Working

Naepalm — Sun, 24 May 2020 01:58:18 GMT

@darlicious why do any have a time delay. That is confusing that some do and some don't? Do they have to wait for the retailer to apply the funds to the account?

Re: Voucher Not Working

darlicious — Sun, 24 May 2020 02:37:17 GMT

@Naepalm

I think it depends on the voucher system a retailer has (ie blackhawk) and whether it was purchased with cash (possibly) or if the payment with a credit card is not confrirmed as recieved until after the end of business day when the credit card pos/terminals are closed and payments are remitted to the bank/financial institution. But that's just my best guess.