topic Re: Report Unsolicited Referral Request in Get Support

Report Unsolicited Referral Request

NDesai — Wed, 05 Jan 2022 17:01:41 GMT

It seems like someone is sending unsolicited referral codes via Private message to all new comers that post here or not. List of newcomers is visible on the community home page. This is no different than spamming the community with posts. Difference is no one knows unless they post here asking about how to use it or to report them. Time to time users posts here, but it does not go any further. This is definitely against the community rules so i feel something must be done about it.

I am creating this thread so you can redirect users to or report those that send unsolicited referral codes via private message. Please include the following information when reporting:

- Date you received the PM

- Username of sender

- Referral code

I will get in touch the PM team to let them know of this thread and have it pinned until they figure out a way to completely stop this. I am expecting PM to use the reported info in this thread to either warn or ban those users. There is a possibility that users might make a smart move and use a different account just for this. In this case, the unique referral code can be used to may be disable that forever or they might take this very seriously and remove all referrals received prior to spamming. It would be up to them and they have every right to do whatever to stop this.

I am tagging regulars just so they are aware of this thread. My apology if i forgot you as without the LB list it is hard to remembers names. Subscribe or bookmark this thread for easy access.

@Luddite @ShawnC13 @will13am @mimmo @computergeek541 @srlawren @SD08 @geopublic @gblackma @Jb456 @popping @Anonymous @mpcdesign @Dunkman @darlicious

Together let's make the community a better place.

Re: Report Unsolicited Referral Request

Jb456 — Sun, 24 May 2020 00:12:26 GMT

I just posted the below is this thread. Click here

Re: Report Unsolicited Referral Request

iliketotalk — Sat, 23 May 2020 22:41:50 GMT

@NDesai hello here is the answer I received from Public moderators when I complained so good luck Hi iliketotalk! This can be a very welcomed initiative for a new use who can save. If you already got referred no need to worry, you can tell this user to stop sending any promo. Dany, PM Mod

Re: Report Unsolicited Referral Request

Daps — Sat, 23 May 2020 23:06:54 GMT

Would removing this list from the forum/main page provide a solution?

"Please welcome our newest community members:..."

Re: Report Unsolicited Referral Request

Wewewoe45 — Sat, 23 May 2020 23:15:11 GMT

@Daps wrote:
Would removing this list from the forum/main page provide a solution?
"Please welcome our newest community members:..."

I think that is what should be done to prevent this.

Pretty soon there wont be anything left of the community web-page. Bravos leaderboard gone, Macros gone, That whole section gone. lol.

I have created a couple of Community accounts just for fun to see if i would get anything. Nope. They must've stopped sending their referral code.

EDIT: I forgot to switch accounts. lol. Its @BearFBI BTW.

Re: Report Unsolicited Referral Request

NDesai — Sun, 24 May 2020 00:13:50 GMT

@iliketotalk wrote:
@NDesai hello here is the answer I received from Public moderators when I complained so good luck Hi iliketotalk! This can be a very welcomed initiative for a new use who can save. If you already got referred no need to worry, you can tell this user to stop sending any promo. Dany, PM Mod

Well, we will have to explain it is the same thing as spamming the community. Making profit out of spam with minimal effort should not be okay.

@Daps wrote:
Would removing this list from the forum/main page provide a solution?
"Please welcome our newest community members:..."

Yes, but there are other ways to find out who just joined.

@Jb456 wrote:
I just posted the below is this thread. Click here

That would be okay as user is reaching out to you asking for it. I've edited your post and left the link to the original post.

Re: Report Unsolicited Referral Request

BearFBI — Sun, 24 May 2020 00:18:48 GMT

@NDesai wrote:
@Daps wrote:
Would removing this list from the forum/main page provide a solution?
"Please welcome our newest community members:..."
Yes, but there are other ways to find out who just joined.

There are ? The only ways i am aware of is the section on the homepage and the "New in Town" Status but you only see that when the person posts.

Re: Report Unsolicited Referral Request

popping — Sun, 24 May 2020 00:33:03 GMT

@Melinda_H

We should have a community forum rules on spamming private message.

What is allowed and not allowed.

Re: Report Unsolicited Referral Request

oglat — Sun, 24 May 2020 00:55:12 GMT

Don't we have the 'report' button in the message?

It will report everything the content (containg the code) time and person who sent it

I know for a fact that it works as we got spammed by explicit advertisements not so long ago (if I'm not mistaken around holidays) and I had to report few messages.

Moderators response was pretty swift.

If you don't think it's appropriate if you believe it's spam, just hit it.

Re: Report Unsolicited Referral Request

computergeek541 — Sun, 24 May 2020 03:54:00 GMT

@NDesai wrote:
In this case, the unique referral code can be used to may be disable that forever or they might take this very seriously and remove all referrals received prior to spamming.

I agree with what you're saying about usolicited requests going out. Unfortunately, I don't see the disabling of a referral code to be an option. You'd have to prove that the person who owns that account is sending that code out. Otherwise, you can potentially have people being punished for something that someone else is doing with that code.

Re: Report Unsolicited Referral Request

Jb456 — Sun, 24 May 2020 04:02:20 GMT

Maybe something like new accounts are blocked from receiving PMs for a certain time frame. 7 days as an example. Blocked for regular folks not moderators.

New account can PM someone first then the 7 day block is removed.

I don't know 🤔

Re: Report Unsolicited Referral Request

computergeek541 — Sun, 24 May 2020 04:37:09 GMT

@Jb456 wrote:
Maybe something like new accounts are blocked from receiving PMs for a certain time frame. 7 days as an example. Blocked for regular folks not moderators.

New account can PM someone first then the 7 day block is removed.

I don't know 🤔

I know that your'e just floating ideas, but that wouldn't work. A new Community account is likely to belong to a brand new customer. Being able to receive private messages at that time is more likely to be necessary.

Re: Report Unsolicited Referral Request

Jb456 — Sun, 24 May 2020 05:22:37 GMT

@computergeek541 yes understand that however their account is free to receive private messages from Moderators (that is 💯 needed yes)

Maybe Oracle's to??

For regular folks like us. We have no reason to send a brand new person a private message at least until they ask some type of question on the forums.

So us regular folks would have to reply back on the thread says something like "As a new member your account is unable to receive private messages until you make first contact. Please click this link to private message me first so we can continue to discuss your issue via PM".

Once that newbie does send the first message that the system removes the block and everyone is free to PM them.

So a newbie posts asking for a referral code. We post our PM link (like we give moderator link) they click it message us. We send code.

Am I missing something @computergeek541 ? mods/Oracle's can PM them freely from the start. Everyone else are blocked until conditions are met.

Re: Report Unsolicited Referral Request

computergeek541 — Sun, 24 May 2020 05:24:28 GMT

@Jb456 wrote:

Am I missing something @computergeek541 ? mods/Oracle's can PM them freely from the start. Everyone else are blocked until conditions are met.

Memebers can actually disable all private messaging. I've actually been told that if a member does that, a moderator can't override that to send that person a message. I actually happen to know that isn't a true. Public Mobile staff can actually re-enable the option in the member's Community settings. Oracles do not have that have that ability to override a member's account settings.

Re: Report Unsolicited Referral Request

Jb456 — Sun, 24 May 2020 05:35:31 GMT

@computergeek541 so if that is an option and then made the option available to Oracle's as well then my thoughts might be feasible?

Re: Report Unsolicited Referral Request

ShawnC13 — Sun, 24 May 2020 05:37:09 GMT

Many forums I have been on have had it set so new members couldn't private message anyone except the forum moderators until they had a set number of posts. I think something like that would work here as well

Re: Report Unsolicited Referral Request

Anonymous — Sun, 24 May 2020 05:53:43 GMT

My turn with the dreaded - wts.

What Daps said.

But add for that whole section. ~~I don't like it that my online status is off but when I log in, I show up in that list.~~

So to thwart those that are scanning for new folks to send unsolicited pm's...remove those lists.

Edit: corrected by SDO8 below

Re: Report Unsolicited Referral Request

computergeek541 — Sun, 24 May 2020 05:38:22 GMT

@Jb456 wrote:
@computergeek541 so if that is an option and then made the option available to Oracle's as well then my thoughts might be feasible?

I can't see it hapenning as the ability to disable private messaging is a user selectable option. Even if Public Mobile changed the default setting for this option, You can't have Oracles (who are not employed by Public Mobile) changing a customer's account settings. Also, when a the override is employed by the moderator, it actually allows incoming private messages to come through from anyone.

Re: Report Unsolicited Referral Request

SD08 — Sun, 24 May 2020 05:47:43 GMT

@Anonymous wrote:
My turn with the dreaded - wts.
What Daps said.
But add for that whole section. I don't like it that my online status is off but when I log in, I show up in that list.
So to thwart those that are scanning for new folks to send unsolicited pm's...remove those lists.

@Anonymous

When you have your online status hidden, your name will show up in the "Users Online" list, but only you will see your name in that list. Try it with another community account or simply open that page with another browser where you're not signed in, and you'll see that your account with the hidden online status is still invisible.

Re: Report Unsolicited Referral Request

Jb456 — Sun, 24 May 2020 05:51:08 GMT

@computergeek541 @ShawnC13

Well from our posts in the last few minutes. We have at least been able to "somewhat" think of ideas (maybe far fetched) to alleviate the situation.

Definitely would likely require some work and assistance with Khoros tech team but surely possible.

Would depend on PM analyzing cost worth reward.

Not sure of there system setup. Maybe they could run SQL searches to see what usernames come up with the highest amount of one time private messages to brand new signups. Maybe they can find the culprits that way.

I'm sorry if our convo is going "off topic" in a sense. Please dont send it to the lounge 🤣🤣 (Sorry I had to say it 🤭).

Overall I really enjoyed this conversation. To be able to go back and forth talking about ideas / thoughts without having the pressure that usually happens on here when threads go a bit off.

I thank you both for this👍