topic Re: Can’t get data working on IPhone SE in Get Support

Can’t get data working on IPhone SE

Movieking — Wed, 05 Jan 2022 17:01:31 GMT

I’ve set the APN to what was suggested, but can’t get beyond this as there is no option to enter MMSC or MMS. Is this because the phone wasn’t unlocked properly? Seems to be the only thing I can think of?

Re: Can’t get data working on IPhone SE

gpixel — Thu, 09 Jul 2020 00:34:21 GMT

@Movieking reset your network settings. you don't need to edit the APN settings for iPhone

1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone

Re: Can’t get data working on IPhone SE

computergeek541 — Thu, 09 Jul 2020 00:40:05 GMT

@Movieking

If your phone weren't properly unlocked, none of the cellular services would work (assuming it's not from Telus or Koodo).

Re: Can’t get data working on IPhone SE

Movieking — Thu, 09 Jul 2020 00:44:27 GMT

I believe the phone was originally from Koodo.

Re: Can’t get data working on IPhone SE

gblackma — Thu, 09 Jul 2020 00:50:48 GMT

@Movieking did you try the network reset as suggested ny @gpixel ? Restart your phone if it doesn't automatically do so. Enable sms and mms to send and receive from Android phones. Enable data and Try sending an mms message and surfing the internet. Stay safe.

Re: Can’t get data working on IPhone SE

Dunkman — Thu, 09 Jul 2020 00:50:58 GMT

@Movieking

If it is from Koodo, it should work with Public mobile.

Did you try network reset as described above? Reboot phone? Toggle airplane mode on then off.

Does text and talk work?

Re: Can’t get data working on IPhone SE

popping — Thu, 09 Jul 2020 00:53:58 GMT

@Movieking

If you got your iPhone from Koodo, it should work with PM even it is locked.

Do a simple test first by restarting your iPhone and let your PM SIM card to configure you APN settings automatically.

Re: Can’t get data working on IPhone SE

LurganIeUk — Thu, 09 Jul 2020 00:56:52 GMT

My IPhone SE APN settings. Data works good.

Re: Can’t get data working on IPhone SE

Movieking — Thu, 09 Jul 2020 01:00:27 GMT

When I reset and rebooted, it didn’t seem like it helped. The APN shows as isp.mb.com after rebooting, and I can’t do anything, including texts, etc. I’ve tried sp.mb.com as well which was what I read online with no luck either. Feels like I’m missing something simple but not sure what?

Re: Can’t get data working on IPhone SE

Movieking — Thu, 09 Jul 2020 01:03:02 GMT

Was able to get one step further (somewhat) and now get a message saying I can’t access the web for one of five reasons, none of which seem to apply. Thanks for the help guys, seems like PM is blocking me. I’ll follow up with them, thanks for the help, much appreciated! Great community you have here!

Re: Can’t get data working on IPhone SE

Dunkman — Thu, 09 Jul 2020 01:07:40 GMT

@Movieking

You could try the SIM card in another working phone. That will help determine whether hardware issue versus Public mobile issue.

Re: Can’t get data working on IPhone SE

LurganIeUk — Thu, 09 Jul 2020 01:27:55 GMT

@Movieking wrote:
When I reset and rebooted, it didn’t seem like it helped. The APN shows as isp.mb.com after rebooting, and I can’t do anything, including texts, etc. I’ve tried sp.mb.com as well which was what I read online with no luck either. Feels like I’m missing something simple but not sure what?

Does your account show that you have data to use?