topic Re: SIM Card Delivery - Incomplete in Get Support

SIM Card Delivery - Incomplete

pavan7314 — Wed, 05 Jan 2022 17:01:29 GMT

Hello,

I have not yet received the delivery of my SIM card as it has been more than 8 days now.

Regards

User

Re: SIM Card Delivery - Incomplete

popping — Wed, 08 Jul 2020 22:34:47 GMT

@pavan7314

Send a private message to moderator to find out what happened to your SIM card.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM Card Delivery - Incomplete

gpixel — Wed, 08 Jul 2020 22:35:33 GMT

@pavan7314 try waiting till Friday and if you still haven't received it, contact moderators. covid is still causing delays...

Re: SIM Card Delivery - Incomplete

esjliv — Wed, 08 Jul 2020 22:38:07 GMT

Hi @pavan7314 (User 🙂 ),

I remember it took mine just over one week. Remember there was also some holidays last week, it could have put back some deliveries.

But yes, if you do not have the tracking to look up and you want to check up on it, like @popping said, maybe send a message to the moderators:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hopefully, it arrives soon!

Remember to make sure to use a referral code during the activation process to receive $10 off on your 2nd month’s bill.

Re: SIM Card Delivery - Incomplete

gblackma — Wed, 08 Jul 2020 22:41:04 GMT

@pavan7314 try usimg your PM shipping email order number to track your SIM card. Some of them have a tracking number. SIM card shipments have been averaging 3 weeks to get there. Use @gpixel 's suggestion to wait before contacting the moderators. Stay safe.

Re: SIM Card Delivery - Incomplete

kselmak — Wed, 08 Jul 2020 22:59:45 GMT

Since March it's normal that out takes 2 weeks.

Can you track it?

Re: SIM Card Delivery - Incomplete

tabi159w — Wed, 08 Jul 2020 23:03:39 GMT

Wait a few more days and then email webstore@publicmobile.ca.

Re: SIM Card Delivery - Incomplete

tehowennathe — Thu, 09 Jul 2020 01:13:48 GMT

When a friend of mine ordered their sim card it took them a week and a half to get it. These days most places you order from seem to take slightly longer. Don't worry just yet. Give it more time the contact a moderator. Could be on it way and just remember more people these days are ordering online.

Re: SIM Card Delivery - Incomplete

computergeek541 — Thu, 09 Jul 2020 04:16:58 GMT

@tehowennathe wrote:
When a friend of mine ordered their sim card it took them a week and a half to get it. These days most places you order from seem to take slightly longer. Don't worry just yet. Give it more time the contact a moderator. Could be on it way and just remember more people these days are ordering online.

Only slightly longer will take some luck. Often, these delays will only be a few days. However, I've had instances of sending outgoing packages within the same province that took almost a month to be delivered. I also received something recently that took 4 months to arrive.