topic Re: Verification code texts/calls getting blocked in Get Support

Verification code texts/calls getting blocked

Brentzky — Wed, 05 Jan 2022 17:01:27 GMT

I’ve had trouble with a few apps and services that require verification via a text code or phone call. Public Mobile automatically blocks most of these numbers and I am then not able to retrieve my verification code to log into some important banking apps. How do you stop PM from blocking these numbers? I’ve never had this problem with any other network.

Re: Verification code texts/calls getting blocked

Jb456 — Sat, 23 May 2020 19:09:12 GMT

Contact moderators for assistance. Two ways to reach them.

2 - via private message at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Verification code texts/calls getting blocked

Dunkman — Sat, 23 May 2020 19:27:49 GMT

@Brentzky

I do not think that Public mobile blocks any phone numbers from calling. However, PM only support only certain number of short code texts from different companies

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/What-short-codes-are-supported-by-Public-Mobile/m-p/22650#M2466

Maybe check your phone settings to make sure there is not a feature to block certain numbers, etc.

Re: Verification code texts/calls getting blocked

will13am — Sat, 23 May 2020 19:28:45 GMT

@Brentzky , Public Mobile does not block incoming text. It could be your texting app settings that are causing certain text to be blocked. Please check and adjust texting app settings.

Re: Verification code texts/calls getting blocked

oglat — Sat, 23 May 2020 19:48:47 GMT

Here is the list of shortcode texts that definitely should be coming through

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/What-short-codes-are-supported-by-Public-Mobile/m-p/22650#M2466

Regular numbers should go through without any problems, check that you are not blocking any or the your message app is not checking against any spam database

Re: Verification code texts/calls getting blocked

Staliger — Sat, 23 May 2020 19:46:28 GMT

@Brentzky what is your area code? Maybe it is a new code which is not recognized by all apps yet. I had same issue, couldn't get code from my banking app. After I changed my number with an older area code, texts from apps started go through.

Re: Verification code texts/calls getting blocked

Luddite — Sat, 23 May 2020 20:21:42 GMT

@Brentzky wrote:
I’ve had trouble with a few apps and services that require verification via a text code or phone call. Public Mobile automatically blocks most of these numbers and I am then not able to retrieve my verification code to log into some important banking apps. How do you stop PM from blocking these numbers? I’ve never had this problem with any other network.

Yep, I too can attest to the fact that 2FA text messages can be a problem at PM, to say nothing of how insecure they are if you lose your phone. Whenever possible I request email confirmation.

Re: Verification code texts/calls getting blocked

Brentzky — Sun, 24 May 2020 02:10:34 GMT

@Luddite You’re right, Email isn’t an option for some of these apps. Regardless I would just like to use verification text codes as they are the most convenient.

Re: Verification code texts/calls getting blocked

Brentzky — Sun, 24 May 2020 02:04:09 GMT

@Staliger My area code is 672. It’s a Canadian area code so I’m confused why a bank like cibc wouldn’t be able to text it.

Re: Verification code texts/calls getting blocked

Brentzky — Sun, 24 May 2020 02:06:24 GMT

@oglat I’m not blocking anything. I’ve never changed any settings and am using the same phone. Never had this problem with TELUS.

Re: Verification code texts/calls getting blocked

Brentzky — Sun, 24 May 2020 02:08:39 GMT

@will13am it used to work when I was with Telus and I haven’t changed any settings on my phone. What settings would it even be under with an iPhone?

They do in fact block incoming texts. Other people on here have had the same problem and CIBC confirmed it as well when I called them for support.

Re: Verification code texts/calls getting blocked

Brentzky — Sun, 24 May 2020 02:09:37 GMT

@Jb456 Thanks I’ll try contacting them!

Re: Verification code texts/calls getting blocked

Staliger — Sun, 24 May 2020 02:59:44 GMT

@Brentzky wrote:
@Staliger My area code is 672. It’s a Canadian area code so I’m confused why a bank like cibc wouldn’t be able to text it.

@Brentzky 672 is exactly the area code I had first and had problems with. It is a quite new code. My TD and Scotiabank couldn't verify my number through calls/messages.

Re: Verification code texts/calls getting blocked

maximum_gato — Sun, 24 May 2020 12:53:57 GMT

@Brentzky If you are a new customer it can take 72 hours to start to be able to recieve short code messages especially from secure sources such as banks and financial institutions. A newer area code also causes problems. Try texting HELP to the short code you are seeking to recieve codes from this has fixed the problem for other users.

Re: Verification code texts/calls getting blocked

Brentzky — Wed, 27 May 2020 02:03:53 GMT

@maximum_gato I went back in my messages and found a text from CIBC back on March 3rd right after I got this number with area code 672 so it has worked before. I tried texting that number HELP but it didn't change anything.

Re: Verification code texts/calls getting blocked

hyT — Wed, 27 May 2020 03:06:37 GMT

I have nothing to contribute here.

I am following this thread because I'm just curious to find out what actions will eventually solve your problem.

Re: Verification code texts/calls getting blocked

hyT — Wed, 27 May 2020 03:25:39 GMT

Try this: to whoever has trouble sending you codes, give your phone number as 1-672-xxx-xxxx with the Canada+US country code "1" included, and not just 672-xxx-xxxx.
It's just my hunch. Tell me if it helps or not.

Re: Verification code texts/calls getting blocked

hyT — Wed, 27 May 2020 03:42:12 GMT

The reasoning behind my hunch:

672 is a relatively new area code for Canada. 672 is also a country code for Antarctica. 672 is also an area code in Trinidad. Some old programs used by the banks may be confusing it as dialing to Antarctica if it dials without using the "1" as a Canada+US country code first.

I may be wrong, but it's worth a try if other ways are getting you nowhere.

Re: Verification code texts/calls getting blocked

maximum_gato — Thu, 28 May 2020 01:12:19 GMT

@Brentzky

If you're using an iPhone and you've recieved shortcodes previously with the (672) area code then maybe it lies in the settings of your phone. Perhaps @LurganleUk whom I can't tag in either identity can help once I private message him....

Re: Verification code texts/calls getting blocked

Brentzky — Fri, 29 May 2020 19:57:40 GMT

@hyT Not able to use +1 unfortunately. 10 digits only