topic Re: Payment in Get Support

Payment

Mamba — Wed, 05 Jan 2022 17:01:15 GMT

I got charged for a sim card on Friday May 15th $11.10 and again Thursdays may 21 for $11.10

Re: Payment

computergeek541 — Sat, 23 May 2020 07:05:58 GMT

@Mamba wrote:
I got charged for a sim card on Friday May 15th $11.10 and again Thursdays may 21 for $11.10

If you are certain that two different sim cards were're ordered, you'll have to submit a ticket through https:/publicmobile.ca.ada.support/chat . Did you only receive one order number from Public Mobile by e-mail?

Re: Payment

kselmak — Sat, 23 May 2020 11:47:52 GMT

Hi @Mamba

If you have hard time getting through chat bot you can reach moderators directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Welcome to public mobile

Re: Payment

fdrcamb519 — Sat, 23 May 2020 14:02:04 GMT

@Mamba

Sometimes when we buy something online retailers put payments through a couple times make sure funds are there, but when get bill, notice only charged once.

Re: Payment

benfatto — Sat, 23 May 2020 14:04:44 GMT

@Mamba Where did you order the SIM? Are both charges from the same supplier?

Re: Payment

HumayunJ — Sat, 23 May 2020 17:21:16 GMT

It might be a holding charge to verify the card is valid. Those get reversed automatically. If nothing happens in 48 hours, send a message to the moderators.

Re: Payment

Naepalm — Sat, 23 May 2020 17:35:30 GMT

@Mamba are they both completed on your credit card? One might say pending and the other may have gone through. You can call your credit card company to see if this is the case.