topic Re: Account activation request has failed in Get Support

Account activation request has failed

preetiviswanath — Tue, 04 Jan 2022 18:21:48 GMT

I have taken a new public sim and tried activating it today. I have the below issues.

Can someone please help me on this.

1. I have received the welcome email but unable to login to my account

2. I have registered for the plan at the time of activation. I have made the payment of $47.46 using visa debit and my account has been debited. So, there is no way that the payment failed.

I got the message as below after the payment was processed.

Sorry, your account activation request has failed. Please visit our online community at https://publicmobile.ca/community" publicmobile.ca/community for assistance

3. When i try making any calls or message from the new number, get the below message.

"Your current plan does not include text messaging" or "calling not included in your plan".

I am using an Iphone 6 and my OS is with the recent update of 10.1.1

Can someone help me on getting this rectified ASAP.

Marking moderators: @Saray_O, @Mary_M, @Shazia_K

Thanks

Re: Account activation request has failed

NDesai — Mon, 05 Dec 2016 20:39:11 GMT

What plan did you pick? Did you request to port in your number or picked a new number?

Try creating an account here: https://selfserve.publicmobile.ca/self-registration/

Re: Account activation request has failed

preetiviswanath — Mon, 05 Dec 2016 21:12:29 GMT

Hi,

I picked up a 30 day plan with text message, calling for region wise and 1 GB Data.

I have picked a new number.

Re: Account activation request has failed

preetiviswanath — Mon, 05 Dec 2016 21:20:37 GMT

Hi,

I was now able to login with the link that you have provided.

I see available funds now in my account. But dont see any plan under My Plan->Plan Details.

Any inputs ?

Thanks!

Re: Account activation request has failed

rkreddyb4u — Mon, 05 Dec 2016 21:22:05 GMT

Hi,

Please use the *611 service to check the plan details etc.

Hope this helps

Thank you

Re: Account activation request has failed

Luddite — Tue, 06 Dec 2016 15:17:46 GMT

Try this:

- login to your account, click Change Plan, pick the plan you want and click activate now, logout

- wait a few minutes, reboot your phone and check service.

Are you sure you want just texting and data?

Re: Account activation request has failed

preetiviswanath — Mon, 05 Dec 2016 21:27:40 GMT

Hi,

I want calls, Text adn data which is the 42$ plan. currently my account has a balance of 42$.

Hope by changing the plan, wont deduct additional amount from my card registered?

Re: Account activation request has failed

Luddite — Mon, 05 Dec 2016 21:29:12 GMT

No it will just use the Available Funds.

Re: Account activation request has failed

preetiviswanath — Tue, 06 Dec 2016 15:17:38 GMT

Thanks,

This worked and now i am able to use the sim to make calls and send messages.