topic Re: Active but not working in Get Support

Active but not working

Harmony_1395 — Wed, 05 Jan 2022 17:00:58 GMT

My phone is not working but it shows active. Payment made but not due until May 29.

Shut phone off and waited. Nothing!

Need this fixed or my money back so I can get a working plan

Re: Active but not working

geopublic — Fri, 22 May 2020 19:56:19 GMT

@Harmony_1395 Dial *611 from your phone is your account active?

Re: Active but not working

Naepalm — Fri, 22 May 2020 19:56:54 GMT

@Harmony_1395

Is anything working on your phone?

Try turning it off, pulling out the SIM card. Then put the SIM card back in after a few minutes then turn your phone back on.

Make sure you are set to the public mobile network.

Re: Active but not working

Luddite — Fri, 22 May 2020 19:58:02 GMT

What plan do you have?

Are all services affected or only some? If some, which?

Re: Active but not working

Harmony_1395 — Fri, 22 May 2020 20:05:09 GMT

I have the $50/month plan. All services are not working. I log in, it says active. I put new payment info and made payment. It took my money but still is not working

Re: Active but not working

gblackma — Fri, 22 May 2020 20:14:52 GMT

@Harmony_1395 what's the make and model of your phone? And did you make an early payment to try and restore your service? Thanks. Stay safe.

Re: Active but not working

kselmak — Fri, 22 May 2020 20:27:42 GMT

Can you try on a different phone?

Re: Active but not working

Harmony_1395 — Fri, 22 May 2020 21:48:24 GMT

It is an iPhone 6s, not a new activation. This is month 3, no issues the last 2 renewals. I am frustrated and considering switching my 3 phones to a different carrier that has a customer service to fix these issues(or not have them)

Re: Active but not working

Harmony_1395 — Fri, 22 May 2020 21:49:37 GMT

I have another 6s.. not working there either. That one works with the other account tho, still with public mobile.

Re: Active but not working

Harmony_1395 — Fri, 22 May 2020 21:51:29 GMT

I made a payment today in hopes of a resolution but it just shows a credit and active status but the line says no active account when I dial out

Re: Active but not working

geopublic — Fri, 22 May 2020 21:52:00 GMT

@Harmony_1395 wrote:
I have the $50/month plan. All services are not working. I log in, it says active. I put new payment info and made payment. It took my money but still is not working

@Harmony_1395

Try the following: (Just keep going down the list)

Restart your phone
Lost/Stolen trick
wait a couple of minutes and then declare your phone found by using the same steps from above and restart your phone.
Add $1 to your account funds

If none of the above methods work submit a ticket to the Moderator Team for help. To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

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Re: Active but not working

Anonymous — Fri, 22 May 2020 21:52:03 GMT

@Harmony_1395 wrote:
I have another 6s.. not working there either. That one works with the other account tho, still with public mobile.

And what about that SIM in this phone? We're just trying to narrow down where a problem might be. Working SIM - working phone...or not.

Re: Active but not working

gpixel — Fri, 22 May 2020 21:53:59 GMT

@Harmony_1395 your due date isn't till May 29. did you lose service after you made the payment?

you can contact customer support here:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST