topic Re: Cannot receive texts in Get Support

Cannot receive texts

jay11 — Wed, 05 Jan 2022 17:00:50 GMT

Hi! I recently joined with public mobile and activated a new phone number with new SIM. However, I am experiencing issues.

1) Others (new contacts) can receive my texts but when they reply, I do not receive their texts. On their screens, it says delivered and even read. This seems to happen only with people I have never previously texted before I got this new number. One person said that they got a reply saying "I think you have the wrong number" when they tried to reply to me. However, they replied directly in the chat. We also later tested by calling, and she does have the right number as my phone rang and connected. My current contacts seem to be unaffected (I can text them and receive their texts)

2) I have been getting phone calls from someone looking for someone that is not me...

Is there some sort of porting issue? How can I fix this ASAP? Thanks in advance.

Re: Cannot receive texts

jay11 — Fri, 17 Jul 2020 15:40:05 GMT

Update: I still have no idea what happened, but I just decided to change my number and the new one seems to be working. Will update if it stops working with other people.

My best guess is that Public Mobile falsely thought it was an available number, and some how assigned me to it when someone else already had it. Or someone very recently had that number and no long has it, but somehow texts are still getting directed to them. No idea.

Hope it helps anyone who encounters the same issue.

[jay solved it well before any suggestions ........ Luddite]

Re: Cannot receive texts

tabi159w — Wed, 08 Jul 2020 03:54:50 GMT

Did you port your number over? If not, someone may have had your number before and ported out of PM and their port got stuck.

Re: Cannot receive texts

jay11 — Wed, 08 Jul 2020 03:58:28 GMT

Nope, it was a brand new number! I guess that's likely what happened, so weird.

Re: Cannot receive texts

darlicious — Wed, 08 Jul 2020 10:01:14 GMT

@jay11

There has been the odd time When a user has changed their number and recieved a phone number that's already assigned but they usually don't recieve any texts or any incoming calls. You were lucky this occurred upon activation because you could change your number yourself. If this had occurred like the others they had to have the moderators change their number back to their previous one....because you can only change your number once every 30 days. Except upon activation. A little hiccup for you.....but welcome to public Mobile!

Re: Cannot receive texts

Jackhyf63 — Wed, 08 Jul 2020 16:58:24 GMT

Easiest possible fix would be to go into the self serve portal, report the phone lost. Log out. Wait a few minutes. Reboot phone. Log back into self serve portal & report the phone found. This might clear everything up. If that doesn’t work, you would likely need to contact the moderator team via private messsage.Contact them by clicking here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot receive texts

computergeek541 — Wed, 08 Jul 2020 19:53:16 GMT

@Jackhyf63

The member has stated that things are fine after a phone number change, meaning no need to contact to moderators.