topic Re: Cannot Change SIM in Get Support

Cannot Change SIM

aregmi — Wed, 05 Jan 2022 17:00:38 GMT

Hi,

I'm trying to change my SIM card through the self service portal.

I have entered my new SIM card number, and when I submit, it just says 'oops' and logs me out.

Does anyone know if there's something that I'm missing?

Re: Cannot Change SIM

Jb456 — Wed, 08 Jul 2020 00:49:00 GMT

Clear your internet history/cookie cache and open a fresh browser in incognito mode and try.

Then log into your self serve account and click "change sim card "

Green arrow on link below.

Re: Cannot Change SIM

gblackma — Wed, 08 Jul 2020 00:51:43 GMT

@aregmi wait, why are you changing your SIM card? Thanks.

Re: Cannot Change SIM

gpixel — Wed, 08 Jul 2020 00:51:19 GMT

@aregmi try disabling lost/stolen mode if it's enabled

Re: Cannot Change SIM

aregmi — Wed, 08 Jul 2020 00:53:28 GMT

Thanks for the suggestions.

I lost my old phone and have a new one.

I have already purchased a new SIM for public mobile.

I have navigated to the change SIM page on a new browser in incognito mode.

I do not currently have lost/stolen mode enabled.

Re: Cannot Change SIM

aregmi — Fri, 17 Jul 2020 15:31:16 GMT

I was just able to change the SIM now.

Guess it was just a matter of attempting a bunch of times.

If anyone runs into the same problem in the future:
I had to do about 30 attempts over the course of 2 hours.

[No one suggested try 30 times! 😲 ....... Luddite]

Re: Cannot Change SIM

gblackma — Wed, 08 Jul 2020 00:57:21 GMT

@aregmi check the last 4 digits maybe it already changed it. Restart your phone, wait 30 seconds and restart it.

Re: Cannot Change SIM

tabi159w — Wed, 08 Jul 2020 00:59:09 GMT

I'm glad it worked out for you. If you have the time, it might be a good idea to message the Moderators just to let them know that this is an issue.

Re: Cannot Change SIM

GThompson — Tue, 14 Jun 2022 23:57:35 GMT

(using my friends account)

I am having the exact same issue. Enter the new sim card number. Select to send the code to my email (as my phone was stolen). Hit the "Send Code" button... And I get:

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

Re: Cannot Change SIM

gpixel — Wed, 15 Jun 2022 01:54:11 GMT

@GThompson

hi contact customer support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

*customer support doesn't always respond promptly. please be patient and check your inbox every few hours to see if there is a response

CSA are available from
- Monday to Friday: 6AM- 10PM EST
- Saturday and Sunday: 6AM- 10PM EST