topic Re: Cannot make nor receive calls in Get Support

Re: Cannot make nor receive calls

New2me — Wed, 05 Jan 2022 17:00:28 GMT

Am using a samsung galaxy a20. Cannot make or receive phone calls. Transferred from koodos several hours ago. New sim card and unlocked phone.

Re: Cannot make nor receive calls

computergeek541 — Wed, 08 Jul 2020 03:24:37 GMT

@New2me wrote:
Am using a samsung galaxy a20. Cannot make or receive phone calls. Transferred from koodos several hours ago. New sim card and unlocked phone.

Does data and text messaging work? This sounds like a account provisioning issue. Ensure that your phone hasn't somehow been set to only use LTE networks as all phone calls must go through the HSPA network at Public Mobile. Try resetarting your phone as well.

If that doesn't work, go to https://publicmobile.ada.support/chat to open a ticket to the moderators.

Re: Cannot make nor receive calls

CommunityMember — Thu, 09 Jul 2020 21:14:18 GMT

There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.