topic Can't login!!! in Get Support

Can't login!!!

curtissrickard — Wed, 05 Jan 2022 17:00:26 GMT

@Tiana_V

I can't login and when I get the reset password email and reset the password then try to login, it keeps telling me its the wrong password and locks me out again!!!

Re: Can't login!!!

Jb456 — Tue, 07 Jul 2020 22:45:02 GMT

Not sure why you tagged Tiana into the post.

Please contact the moderators for assistance. Two ways to reach them.

2- or via private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you get the reset password link. Try making a very very easy password then logging into it. Does that work? If yes then once logged in click " change your password" and set up a harder more secure password.

Re: Can't login!!!

gpixel — Tue, 07 Jul 2020 22:55:33 GMT

@curtissrickard try resetting your password to the original password you used before the reset

Re: Can't login!!!

curtissrickard — Tue, 07 Jul 2020 22:46:57 GMT

I thought she was a moderator

Re: Can't login!!!

curtissrickard — Tue, 07 Jul 2020 22:49:04 GMT

I tried reseting to original password and no luck

Re: Can't login!!!

gpixel — Tue, 07 Jul 2020 22:58:17 GMT

@curtissrickard try again in incognito or private mode while you wait for a reply from mods

Re: Can't login!!!

Daps — Wed, 08 Jul 2020 00:29:47 GMT

@curtissrickard Sounds like you have should everything under your control.

When retrying the password reset, just make sure

1. you're typing in the same email address.

2. and CAPS LOCK key isn't ON

Re: Can't login!!!

tabi159w — Wed, 08 Jul 2020 01:06:26 GMT

Try clicking on the forgot password link and resetting your password. If the issue still persists, contact a Moderator.