topic Re: Change add on purchsed in Get Support

Wrong Add On purchase in Error

manolo1881 — Wed, 05 Jan 2022 17:00:23 GMT

Purchased wrong add on

Re: Wrong Add On purchase in Error

gpixel — Tue, 07 Jul 2020 21:31:41 GMT

@manolo1881 contact moderators here and ask them to change it for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Wrong Add On purchase in Error

manolo1881 — Tue, 07 Jul 2020 21:32:45 GMT

How can I transfer to right add on

Change add on purchsed

manolo1881 — Tue, 07 Jul 2020 21:36:13 GMT

Bought wrong at on in error I intended 2 purchased an international talk plan hey I ended up purchasing a kind of that us talk plan how can I change that

Re: Change add on purchsed

JoyLuck — Tue, 07 Jul 2020 21:37:40 GMT

Contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Change add on purchsed

RossN — Tue, 07 Jul 2020 21:41:45 GMT

@manolo1881 wrote:
Bought wrong at on in error I intended 2 purchased an international talk plan hey I ended up purchasing a kind of that us talk plan how can I change that

@manolo1881 contact the moderator click the ? bottom right corner to contact the moderators ask Simon the robot to speak to a human to generate a ticket mention wrong add on check envelope top right for a response time is between 2-48 hours

Re: Change add on purchsed

Benjaminsfc — Tue, 07 Jul 2020 21:44:07 GMT

Click the ? on the bottom right corner and chat with SIMon, the Public Mobile chatbot : A mod would have to look into that for you!

Be Very careful next time as thats never a self serve fix

Re: Wrong Add On purchase in Error

gblackma — Tue, 07 Jul 2020 21:45:38 GMT

@computergeek541 , @Luddite , oracles duplicate post please merge. Thanks.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Wrong-Add-On-purchase-in-Error/m-p/564854

Re: Wrong Add On purchase in Error

popping — Tue, 07 Jul 2020 21:57:05 GMT

@manolo1881 wrote:
How can I transfer to right add on

PM is prepaid service. There is no change after purchase.

Only moderator can access your account. Create a moderator support ticket for help. There is no guarantee for the change. YMMV.

Re: Change add on purchsed

tabi159w — Tue, 07 Jul 2020 22:13:29 GMT

The only way to change an add-on is to contact a Moderator. Good luck!