topic Re: Puk Code in Get Support

Puk Code

Ryanmc — Wed, 05 Jan 2022 17:00:19 GMT

I just got my son a new phone and the SIM card was working the last week. Now it says sim locked and I need a puk code?

Re: Puk Code

shep22 — Tue, 07 Jul 2020 18:51:37 GMT

@Ryanmc wrote:
I just got my son a new phone and the SIM card was working the last week. Now it says sim locked and I need a puk code?

@Ryanmc contact the moderator click the question mark bottom right corner to contact the moderators ask Simon the robot to speak to a human to generate a ticket mention puk code check envelope top right for a response they usually reply between 2-48 hours

Re: Puk Code

Triguy — Tue, 07 Jul 2020 18:51:08 GMT

Here is a detailed explanation by one of the Oracle's Luddite. "SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this. "SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above. “PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it. Once the PUK is recovered and validated, you will be asked to choose a new PIN. Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: Puk Code

gpixel — Tue, 07 Jul 2020 18:53:01 GMT

@Ryanmc if your son set up a sim pin and entered it wrong 3 times this triggers a PUK code and you will need to contact customer support for the code

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Re: Puk Code

Luddite — Tue, 07 Jul 2020 18:59:17 GMT

@Ryanmc

Reboot with the SIM installed. What is the exact message?
Call 611. What message do you hear about active/suspended?
Try a different active SIM in the phone.

Re: Puk Code

tabi159w — Tue, 07 Jul 2020 18:54:44 GMT

You will have to contact a Moderator for help. You can reach one here.

Re: Puk Code

Ryanmc — Tue, 07 Jul 2020 18:57:15 GMT

Thanks I’ve sent a request to get the code.