topic Re: Can't Use Mobile Data in Get Support

Can't Use Mobile Data

yayoip765 — Wed, 05 Jan 2022 17:00:15 GMT

I just signed up with Public Mobile this weekend and I haven't been able to use my data at all. My phone will sometimes say I'm connected to either 4G or H+ but I can't use anything that requires an internet connection. I tried changing my APN settings, but that didn't help. Is there anything else I can do? I'd like to stay with Public but if I can't use mobile data then I'll have o switch to another provider.

Re: Can't Use Mobile Data

gblackma — Tue, 07 Jul 2020 17:04:26 GMT

Welcome to PM @yayoip765 . What's the make and model of your phone? Thanks. Stay safe.

Re: Can't Use Mobile Data

Triguy — Tue, 07 Jul 2020 17:15:27 GMT

Try rebooting your phone. What make and model of phone do you have ? You might have to do a network reset as a last resort.

Re: Can't Use Mobile Data

geopublic — Tue, 07 Jul 2020 17:18:18 GMT

@yayoip765 wrote:
I just signed up with Public Mobile this weekend and I haven't been able to use my data at all. My phone will sometimes say I'm connected to either 4G or H+ but I can't use anything that requires an internet connection. I tried changing my APN settings, but that didn't help. Is there anything else I can do? I'd like to stay with Public but if I can't use mobile data then I'll have o switch to another provider.

@yayoip765 Post a screenshot of your current APN settings.

Re: Can't Use Mobile Data

tabi159w — Tue, 07 Jul 2020 17:32:50 GMT

Are you certain that your phone is compatible with PM's bands? Also, try to reset your APN settings to default and reboot your phone.

Re: Can't Use Mobile Data

Luddite — Tue, 07 Jul 2020 18:06:39 GMT

@yayoip765 Try:

a network reset
setting the phone to 3G instead of LTE/auto
looking at your account to confirm you can see a data allowance under Data & add-ons

Re: Can't Use Mobile Data

yayoip765 — Tue, 07 Jul 2020 18:41:28 GMT

@Luddite

Thanks for your response! I set my phone to 3G and I did confirm that I have a data allowance. How would I go about doing a network reset?

Re: Can't Use Mobile Data

yayoip765 — Tue, 07 Jul 2020 18:42:31 GMT

@Triguy

Thanks for your response! My phone is a Nokia 6.1. I did try rebooting it yesterday, but that didn't work. How would I go about doing a network reset?

Re: Can't Use Mobile Data

yayoip765 — Tue, 07 Jul 2020 18:43:07 GMT

@gblackma

Thanks for your response! My phone is a Nokia 6.1.

Re: Can't Use Mobile Data

gpixel — Tue, 07 Jul 2020 19:32:17 GMT

@yayoip765 your phone should be close to a pixel to reset network settings

open settings
scroll down to system
tap advanced>tap on reset options
tap reset wifi,mobile & Bluetooth
tap reset settings and restart

Re: Can't Use Mobile Data

geopublic — Tue, 07 Jul 2020 19:22:55 GMT

@yayoip765 wrote:
@gblackma
Thanks for your response! My phone is a Nokia 6.1.

@yayoip765 Here you go:

https://www.youtube.com/watch?v=nI6gCeBB8GY

If it still doesn't work then post a screenshot of your APN settings so that we can help you resolve your issue.

Re: Can't Use Mobile Data

gblackma — Tue, 07 Jul 2020 19:27:55 GMT

To reset neetworrk settings @yayoip765

Set up Internet - Nokia 6.1

Swipe up.
Select Settings.
Select Network & Internet.
Select Mobile network.
Select Advanced.
Scroll to and select Access point names.
Select the Menu button.
Select Reset to default. Your phone will reset to default Internet and MMS settings. Network problems should be solved at this point.

Then enter these APN settings:

APN settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: Not set
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: Not set
MVNO value: Not set

Save, restart your phone, enable data and try sending an mms message and surfing the internet. Stay safe.