topic Re: Can I phone public mobile and talk to a person? ....and what is the number? in Get Support

Can I phone public mobile and talk to a person? ....and what is the number?

jocondo — Tue, 04 Jan 2022 18:21:41 GMT

Can I phone public mobile and talk to a person? ....and what is the number?

Re: Can I phone public mobile and talk to a person? ....and what is the number?

Martin — Thu, 16 Apr 2015 15:45:38 GMT

If you became a customer prior to January 27, 2015, you are entitled to live customer support by dialing *611 on your cellphone or 1-855-4Public from any telephone. If you became a customer on or after January 27, 2015, your only means of communication with Public Mobile is by webmail. If this applies to you, click Contact Us in the lower column on this site's home page. Another page will open with Email Away on it. Click that. Another page will open with a radio button webform. Complete the form as appropriate and submit it to Public Mobile. A representative should contact you in about 2 days.

Before doing the above, it's quite possible that the question or concern that you have could be answered here in the community.

May I ask what your question or concern is?

Re: Can I phone public mobile and talk to a person? ....and what is the number?

ryder1954 — Mon, 17 Aug 2015 17:11:00 GMT

Wanting to know if i can use public mobile in cornwall ontario

Re: Can I phone public mobile and talk to a person? ....and what is the number?

makkahn28 — Mon, 17 Aug 2015 17:13:38 GMT

@ryder1954, @jocondo, Public Mobile is using Telus's HSPA+4G Network

It is Completely Canada-Wide, No Mini-Zones to worry bout

Re: Can I phone public mobile and talk to a person? ....and what is the number?

Luddite — Mon, 17 Aug 2015 17:32:16 GMT

@Martin wrote:
If you became a customer prior to January 27, 2015, you are entitled to live customer support by dialing *611 on your cellphone or 1-855-4Public from any telephone. If you became a customer on or after January 27, 2015, your only means of communication with Public Mobile is by webmail. If this applies to you, click Contact Us in the lower column on this site's home page. Another page will open with Email Away on it. Click that. Another page will open with a radio button webform. Complete the form as appropriate and submit it to Public Mobile. A representative should contact you in about 2 days.

Before doing the above, it's quite possible that the question or concern that you have could be answered here in the community.

May I ask what your question or concern is?

@Martin How do I create a hyperlink to this post to share with others if needed?

Re: Can I phone public mobile and talk to a person? ....and what is the number?

yerac — Thu, 12 Mar 2020 13:35:42 GMT

I like to speak to somebody I paid for my phone and it still not working

Re: Can I phone public mobile and talk to a person? ....and what is the number?

Triguy — Thu, 12 Mar 2020 13:38:27 GMT

PM does not have a call center.

You can submit a ticket. If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon: https://www.publicmobile.ca/en/bc/get-help ->Click on Chat with Simon on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

Re: Can I phone public mobile and talk to a person? ....and what is the number?

Anonymous — Thu, 12 Mar 2020 13:57:49 GMT

@yerac wrote:
I like to speak to somebody I paid for my phone and it still not working

@yerac

Yeah no there's no call centre to talk to. But this community might be able to help you.

When did you activate?

What plan are you on?

What make/model/submodel phone are you using?

Did you transfer a number over from another provider?

What's not working...calls in/out, texts in/out, internet/MMS?

Re: Can I phone public mobile and talk to a person? ....and what is the number?

srlawren — Mon, 10 Aug 2020 16:29:20 GMT

Re: Can I phone public mobile and talk to a person? ....and what is the number?

gmilesgwen — Tue, 27 Oct 2020 13:15:05 GMT

Re: Can I phone public mobile and talk to a person? ....and what is the number?

Dunkman — Tue, 27 Oct 2020 13:31:51 GMT

@gmilesgwen

You can find your account number in your self service account on the right upper hand corner. If you are unable to access, your account.... try to reset your password.

https://selfserve.publicmobile.ca/forgot-password/

If that does not work, you will need to contact moderator to get access to your self service account.

To contact moderator via 2 methods:

Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You also should have received a welcome email from Public mobile when you first activated your account. The address to: section has your account number.

The account number is the number that is needed for porting purposes.

Re: Can I phone public mobile and talk to a person? ....and what is the number?

Anonymous — Tue, 27 Oct 2020 13:35:33 GMT

@gmilesgwen

If you might still have your welcome email from activation then your account number is embedded in the To:.

If you can log in to your self serve, it's in the upper right area in a drop down box.

Edit: More. Coffee.

Re: Can I phone public mobile and talk to a person? ....and what is the number?

computergeek541 — Fri, 30 Oct 2020 20:10:41 GMT

Re: Can I phone public mobile and talk to a person? ....and what is the number?

JasonRose — Fri, 30 Oct 2020 20:12:23 GMT

Use chat chat function online, it returns help pretty fast.

Re: Can I phone public mobile and talk to a person? ....and what is the number?

computergeek541 — Fri, 30 Oct 2020 20:58:26 GMT

@JasonRose wrote:
Use chat chat function online, it returns help pretty fast.

Unfortunately, there is no online chat function for existing customers. The live chat feature is run by retail staff and they're there onlne for sales/activation related questions. Please note that the message that you replied to is from more than 5 years ago, and when the question was asked, the live chat feature didn't exist.

incoming calls

computergeek541 — Mon, 28 Dec 2020 17:26:59 GMT

Re: Can I phone public mobile and talk to a person? ....and what is the number?

computergeek541 — Tue, 06 Apr 2021 02:35:43 GMT

Re: Can I phone public mobile and talk to a person? ....and what is the number?

computergeek541 — Tue, 25 May 2021 18:21:35 GMT

Re: Can I phone public mobile and talk to a person? ....and what is the number?

wellis — Sat, 29 May 2021 15:17:52 GMT

As of right now, there is no person-to-person customer service available at PM. That said, there are some very knowledgable members in the community that can help answer questions:)

Re: Can I phone public mobile and talk to a person? ....and what is the number?

Ashtoncampbell1 — Sun, 30 May 2021 16:21:21 GMT

My phone not working. I need talk to a person.