topic Re: Unlock phone in Get Support

Unlock phone

Allic — Wed, 05 Jan 2022 17:00:03 GMT

Re: Unlock phone

Triguy — Tue, 07 Jul 2020 14:12:19 GMT

Can you provide more information ? Did you switch from another provider? Do you you have a Samsung phone ?

Re: Unlock phone

benfatto — Tue, 07 Jul 2020 14:14:03 GMT

@Allic Contact your previous carrier to get the unlock code. If it's a Samsung try contacting them.

Re: Unlock phone

gblackma — Tue, 07 Jul 2020 14:15:20 GMT

@Allic if this is the first time you inserted your PM SIM into the phone and it asked for a SIM puk code, then its locked to your previous provider, contact them and ask them to unlock it for you. You will need your imei number dial *#06# to get it. If its a Samsung phone contact Samsung online and ask them to unlock it for you.

If its been active for some time and it asks for a puk code. Then contact a moderator and ask them for it. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Welcome to the community.

Re: Unlock phone

Allic — Tue, 07 Jul 2020 14:21:01 GMT

Bought a new iPhone 11

Re: Unlock phone

Allic — Tue, 07 Jul 2020 14:27:27 GMT

My carrier is public mobile, i just bought a new phone and it’s saying the SIM card is not supported

Re: Unlock phone

gblackma — Tue, 07 Jul 2020 14:27:53 GMT

By new, you mean brand new, refurbished, or private seller? @Allic whats the message when you insert the sim into your phone? You can try a network reset and restart your phone if it doesn't automatically do so. Stay safe.

Re: Unlock phone

Allic — Tue, 07 Jul 2020 14:29:07 GMT

Yes brand new

Re: Unlock phone

gblackma — Tue, 07 Jul 2020 14:42:46 GMT

@Allic try this

Identifying PUK code error messages

Confirm customers are receiving one of the following or similar error messages on their devices.

"PIN code blocked. Enter PUK code."
"Enter PUK code"
"SIM card locked. Emergency calls only. Please contact Customer Care."

Entering PUK codes

Contact the moderators to request your PUK code.
Tap Unlock on the PUK prompt. If you don't see the prompt, tap Phone > Keypad.
Enter the PUK code, then tap OK.
Enter a new PIN code, then tap OK.
Re-enter the new PIN code, then tap OK.
Wait for the device to finish unlocking.

Then turn it off or leave it, up to you:

How to turn off SIM PIN on your iPhone

1) Launch the Settings app, and go to Phone > SIM PIN, then disable the SIM PIN toggle.

2) Enter your PIN code in order to validate your request to disable SIM PIN, then tap Done.

Stay safe.

Re: Unlock phone

LurganIeUk — Tue, 07 Jul 2020 14:57:06 GMT

@Allic wrote:
Bought a new iPhone 11

It is unlocked.

Older phones must be carrier unlocked to work on Public Mobile (or if locked to Telus, Koodo or they will workwith out unlocking…if the latter is the case take the time and have the phone unlocked…..it makes life easier!).

Starting December 1, 2017, wireless customers have been able to have their smartphones unlocked free of charge upon request from their original provider, while new devices must be provided unlocked.

Reset your APN settings and or reboot.

Re: Unlock phone

geopublic — Tue, 07 Jul 2020 15:42:02 GMT

@Allic wrote:
Yes brand new

Where did you purchase it from?

Re: Unlock phone

tabi159w — Tue, 07 Jul 2020 17:35:44 GMT

If your phone is locked to another carrier, contact that carrier and ask them to unlock it. If you have a Samsung phone you can contact Samsung to unlock it.

Re: Unlock phone

LurganIeUk — Tue, 07 Jul 2020 23:16:47 GMT

@tabi159w wrote:
If your phone is locked to another carrier, contact that carrier and ask them to unlock it. If you have a Samsung phone you can contact Samsung to unlock it.

I am sure an iPhone 11 was sold well after Dec 1 2017. And if was sold in Canada it IS unlocked already. That was mandated by CTRC.

Now I am POSITIVE...The iPhone 11 is a smartphone designed, developed, and marketed by Apple. It was unveiled on September 10, 2019,

Re: Unlock phone

gpixel — Wed, 08 Jul 2020 00:31:08 GMT

@LurganIeUk maybe it was bought at bestbuy or some other store