topic Re: Transferring a cellphone from another provider in Get Support

Transferring a cellphone from another provider

Leland123 — Wed, 05 Jan 2022 16:59:59 GMT

My wife currently has an account with Bell and would like to join Public Mobile. Do we have to contact Bell and terminate the account before joining up with Public Mobile

Re: Transferring a cellphone from another provider

gblackma — Tue, 07 Jul 2020 12:09:00 GMT

No @Leland123 the Bell account must be active to transfer/ port her number. The port will close it once its complete. Just remove your autopay credit card before you port and make sure the phone is unlocked before leaving.

Here's 4 articles on activation and porting and the Refer a friend reward if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Stay safe

Re: Transferring a cellphone from another provider

Triguy — Tue, 07 Jul 2020 12:35:48 GMT

You need to keep your Bell account open then once your phone# is ported over to PM it will be automatically closed.

https://www.publicmobile.ca/en/on/get-help/articles/choose-your-phone-number

Re: Transferring a cellphone from another provider

tabi159w — Tue, 07 Jul 2020 17:40:16 GMT

No, do NOT terminate her account with Bell if she is looking to move her number over to PM. In order to port her number, her old account must be active. When you port it will automatically close her Bell account.

Re: Transferring a cellphone from another provider

Jackhyf63 — Tue, 07 Jul 2020 18:17:43 GMT

You can port your Bell # to PM at selfserve ,make sure your Bell account # and your name match exactly and the rest leave it blank and you good to go.

Porting a number over typically happens quite quickly, but be aware that it sometimes can take a short while to process.

Once the port is complete, your old account from Bell will be automatically canceled and you will be able to use the same phone number as normal, just with PM.

Welcome to Public Mobile!