topic Re: Change plan in Get Support

Change plan

venkatasurya143 — Wed, 05 Jan 2022 16:59:54 GMT

Hey,

I want to change my plan, but I unfortunately clicked on top up plan. So, I want to cancel my top up.

Re: Change plan

Naepalm — Thu, 21 May 2020 16:29:22 GMT

If the top up already went through it will remain on your balance. If you want to change immediatley you need to top up your account anyway.

Re: Change plan

venkatasurya143 — Thu, 21 May 2020 16:31:24 GMT

I want to pay that money for my change plan. I do not need any topup

Re: Change plan

Triguy — Thu, 21 May 2020 16:32:25 GMT

If you change your plan it is recommended to change on your next renewal date so you don't lose any unused minutes/text s or data.

https://www.publicmobile.ca/en/bc/get-help/articles/change-your-plan

Re: Change plan

JoyLuck — Thu, 21 May 2020 16:35:25 GMT

@venkatasurya143

If you choose "change plan now" you will not get any credit you paid for your current plan.

Re: Change plan

gpixel — Thu, 21 May 2020 16:32:58 GMT

@venkatasurya143 your account should have an "available balance" now. if you have enough funds in your account you can switch to the new plan immediately.

Re: Change plan

venkatasurya143 — Thu, 21 May 2020 16:33:30 GMT

so, how will I get my amount, which I paid as top up. I want to cancel my topup

Re: Change plan

pharaohpeter — Thu, 21 May 2020 16:34:22 GMT

You can not cancel the top up that is already applied to your account.

Re: Change plan

venkatasurya143 — Thu, 21 May 2020 16:34:48 GMT

how can I use that amount for my plan change

Re: Change plan

gpixel — Thu, 21 May 2020 16:36:22 GMT

@venkatasurya143 just pick the plan you want and it will deduct the money from your available funds and not from your credit car

Re: Change plan

JoyLuck — Thu, 21 May 2020 16:37:30 GMT

@venkatasurya143 wrote:
how can I use that amount for my plan change

Go to self service.

Choose Plan and Add-Ons tab.

Choose a plan.

Choose Change plan now or Change on next renewal date.

Re: Change plan

gblackma — Thu, 21 May 2020 16:37:35 GMT

@venkatasurya143 do a manual top up for the plan you would like to change to and hit the change now button. You will lose what you paid on the original plan and be immediately charged for the new one. Here's an article on switching plans https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan. Stay safe.

Re: Change plan

geopublic — Thu, 21 May 2020 16:37:38 GMT

@venkatasurya143 wrote:
how can I use that amount for my plan change

@venkatasurya143 If the top-up is in your account balance then that amount will automatically be used for your plan change.

Re: Change plan

venkatasurya143 — Thu, 21 May 2020 16:44:01 GMT

Are you sure?

Now I changed my plan for the next renewal date. So, I no need to pay it will be deducted from my account top up

Re: Change plan

gpixel — Thu, 21 May 2020 16:49:45 GMT

@venkatasurya143 you are 💯 percent correct! now keep doing that from now on just top up your account manually a few days ahead. think of it as, your phone will get disconnected, if you don't top up your account a few days early.

Re: Change plan

gblackma — Thu, 21 May 2020 16:46:28 GMT

@venkatasurya143 it will charged to available funds first and then to your autopay credit card if there is one.Stay safe.

Re: Change plan

LurganIeUk — Thu, 21 May 2020 17:01:42 GMT

@venkatasurya143 wrote:
so, how will I get my amount, which I paid as top up. I want to cancel my topup

Just leave the top up on your account. The next payment you make will be taken from your on hand balance first then from Auto Pay if you have set up.

Re: Change plan

Naepalm — Thu, 21 May 2020 17:04:24 GMT

@venkatasurya143

When accounts renew Public Mobile retrieves funds for your account in this manner:

Rewards : applied first as a credit to your account.

Existing funds: Any funds currently in the account will be used.

Auto pay: Funds will be debited from whichever card you are using in your autopay.

If you have more then enough funds between step 1 and step 2. Your account will continue to be active and aut pay will not kick in. But you will still receive the auto pay cresit of 2.00 if its activated.

Re: Change plan

geopublic — Thu, 21 May 2020 17:11:47 GMT

@venkatasurya143 wrote:
Are you sure?
Now I changed my plan for the next renewal date. So, I no need to pay it will be deducted from my account top up

@venkatasurya143 Yes! That is how Public Mobile payments work, the funds in your account are always automatically used up first.

Re: Change plan

hairbag1 — Thu, 21 May 2020 17:11:50 GMT

@venkatasurya143 wrote:
Are you sure?
Now I changed my plan for the next renewal date. So, I no need to pay it will be deducted from my account top up

As long as you have sufficient $$ in Available Funds to cover the cost of the upgraded plan, then at your next renewal, you'll have your new plan selection and the $$ will come from Available Funds.